Dynamics CRM Techno Functional Consultant

Roles and Responsibilities:

• Client Requirement Analysis: Collaborate with clients to gather, analyze, and document their business requirements, ensuring a comprehensive understanding of their CRM needs within the MS Dynamics ecosystem.
• Solution Design & Implementation: Design and implement techno-functional solutions on MS CRM Dynamics that meet client specifications. Create detailed project plans outlining timelines and key deliverables.
• Field Service Management: Oversee and optimize field service operations within the CRM platform, ensuring that service delivery aligns with client expectations and operational standards.
• Project Operations : Manage the end-to-end project lifecycle, from initiation through planning, execution, and closure, ensuring that projects are delivered on time, within scope, and within budget.
• Integration & Customization: Deliver customized solutions and integrations to existing systems, ensuring seamless operation of MS CRM Dynamics with other platforms and tools used by the client.
• Training & Support: Provide training and support to client teams on the Salesforce CRM system, creating user manuals and documentation to facilitate knowledge transfer and enhance user competency.
• Change Management: Assist clients in managing change during the implementation process, ensuring smooth transitions and minimal disruptions to existing operations.
• Technical Expertise: Leverage deep technical knowledge of MS CRM Dynamics to troubleshoot issues, provide solutions, and suggest enhancements to improve system functionality.
• Stakeholder Engagement: Maintain regular communication with stakeholders throughout the project lifecycle, ensuring transparency and alignment with project goals.
• Continuous Improvement: Stay updated with the latest trends and advancements in MS CRM Dynamics and related technologies; proactively suggest improvements to client systems and processes to enhance performance.
• Desired Skills:
• Strong techno-functional understanding of MS CRM Dynamics with a focus on field service capabilities.
• Expertise in project operations, including project management methodologies and best practices.
• Excellent problem-solving skills and the ability to think critically about complex issues.
• Strong interpersonal and communication skills for effective collaboration with clients and internal teams.
• Experience:
• A minimum of 7 years and a maximum of 10 years of relevant experience in similar roles, demonstrating a balanced combination of technical and functional expertise within MS CRM Dynamics and project operations.
• This role at R Systems offers an opportunity to drive impactful changes within client organizations, enhancing their CRM capabilities while contributing to the growth and success of the company.