Assistant Manager - Employee Relations

Employee relations focus on the legal and emotional aspects of the employer-employee relationship, ensuring a healthy, compliant work environment. Key objective of this role is to:

Key Objectives of Employee Relations

Reducing Risk: Preventing legal issues through fair, consistent, and documented procedures.

Improving Retention: Boosting morale and trust to maintain a productive and happy workforce.

Enhancing Culture: Developing a transparent and supportive work environment that aligns with company values.

Employee relations specialists generally focus on the legal and emotional aspects of the employer-employee relationship, ensuring a healthy, compliant work environment. This role will be required to embody and lead-byexample QX Global Groups values of Passion, Respect, Ethics and Integrity, Collaboration, Innovation, SelfAwareness and Excellence.

Essential Duties and Responsibilities

Key Responsibilities

• Act as the first point of contact for employee queries on HR policies, code of conduct, and workplace concerns
• Manage End to End to Employee relation cases including grievances, complaints, misconduct, absenteeism and employee disciplinary actions.
• Ensure implementation of ER policies, SOPs, and compliance frameworks
• Guide line managers on disciplinary actions and ER processes
• Assist in disciplinary processes—documentation, notices, and meeting coordination
• Support investigations by collecting information, statements, and evidence. Ensure timely case closure.
• Maintain ER records, case files, and dashboards with confidentiality
• Support employee communication initiatives and awareness sessions
• Ensure adherence to labor laws and maintain audit-ready documentation
• Ensure implementation of ER policies, SOP’s and compliance framework.
• Partner with Business Leaders to resolve employee concerns effectively
• Assist in exit process and Track and analyze ER metrics (attrition, grievances, absenteeism) to identify trends
• Proactively flag risks and support actions to improve employee experience
• Promote fair, consistent, and transparent workplace practices
• Implementing initiatives that promote a positive company culture, such as recognition programs, employee surveys, and facilitating transparent, two-way communication between staff and leadership.
• Assisting managers in creating performance improvement plans, managing disciplinary actions, and guiding them through sensitive situations to reduce turnover.
• Acting as a liaison between employees and management, offering advice on personnel decisions, and acting as a confidential resource for staff and management

Key Success Measures

• Grievance turnaround time (TAT), Resolution Quality and timelines
• Policy query resolution accuracy
• Documentation quality and compliance
• Employee feedback on responsiveness
• Reduction in ER Escalations

Skills & Experience

• 4 to 6 years in Employee Relations/ HRBP for BPS/BPO or IT services;
• Working knowledge of HR policies & Code of Conduct
• Understanding of Indian labour laws (ID Act, Shops & Establishments, POSH)
• Strong documentation and communication skills
• Empathy, neutrality, and confidentiality
• MS Excel and HRMS proficiency
• Should be able to interpret AI-generated insights and output.
• Data driven decision making