Shipping Coordinator

Company: Onward Hardware div of Richelieu Hardware

Lead People. Drive Performance. Create Momentum.

We’re looking for a shipping coordinator for our large-scale distribution centre. This role is for a hands-on leader who thrives in a fast-paced environment and turns operational complexity into streamlined execution.

Role and Responsibilities

• Monitor management tools / performance indicators related to deliveries.
• Manage priorities to ensure operations remain aligned with targets set by management.
• Target goal: 99.5% on-time delivery (targets may change over time).
• Plan shipments and schedule appointments using the Outlook calendar, including transportation providers, through customer portals and any other
• Manage drivers: welcome, obtain signatures, provide documents, and ensure they comply with company rules.
• Print, manage, and archive all shipping-related documents.
• Maintain constant communication with the Warehouse Director to address any issues affecting targets.
• Handle claims (creation and follow-up) and resolve other shipping-related issues.
• Ensure procedures are followed and maintain productivity of shipping processes; notify the supervisor if productivity decreases.
• Always keep the shipping area and workstations clean and safe and lead by example (pass the broom, clean desk..)
• When tasks require additional capacity or could be improved, notify the supervisor.
• Work with other departments to resolve issues and respond to their requests.
• Train new shipping employees.
• Perform shipping and loading tasks when other responsibilities are completed.
• Perform any other duties requested by the supervisor.
• Be trained on other warehouse positions to provide coverage when needed.
• Maintain and promptly respond to requests from the email inbox: ONWShipping@richelieu.com.
• Roles responsibilities are subject to change may change over time

Requirements

• Education in administration, inventory management, mathematics, accounting, logistics, or another operations-related discipline, or equivalent work experience.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and ability to manage multiple priorities while maintaining a clean work environment.
• Team-oriented with strong communication skills.
• English, both spoken and written. French is an asset.
• Basic proficiency in Microsoft Word and Outlook, and intermediate proficiency in Excel.
• Forklift operator certification (training will be provided on-site if not already obtained).

Ideal Candidate Profile

• Self-motivated, organized, analytical, and detail oriented.
• Comfortable working in fast-paced and constantly evolving environments.
• Previous warehouse experience.
• Knowledge of, or experience with Microsoft Access and ERP/MRP systems is considered an asset.

Our customers

• More than 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, doors and windows, residential and commercial woodworking shops, as well as hardware retailers including big-box renovation stores.

Our team

• 3,000 people, of which almost half are dedicated to sales and marketing, and more than 50% are Richelieu shareholders.

What we offer

• A Quebec flagship: As a company proudly rooted in Quebec but present in Canada and the United States, we benefit from excellent recognition and a strong reputation.
• A mature and stable company: With more than 50 years of market experience, we offer the confidence and organizational solidity necessary for a secure work environment.

Continuous growth: With solid financial health, our company is in constant expansion, thus opening future opportunities for all.

• Competitive compensation: We offer competitive base compensation according to the market.

Possibility of becoming a shareholder: We believe in employee involvement and offer them the possibility of becoming shareholders.

• Work-life balance: We value a healthy and flexible work environment, allowing everyone to reconcile work and private life.
• Quality products: We commit to offering products of exceptional quality, thus satisfying our most demanding customers.