Role Overview
Quickswoop is hiring a mid-level Technical Support Analyst - 100% ON SITE. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
This role is 100% on site with the potential for 1 day a week remote.
Must be able to interview and work on site.
Local candidates strongly preferred.
About the role
100% on site with 1 Possible Telework Day
Key Responsibilities
Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.
Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow).
Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues.
Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes.
Knowledge Base Growth: Contribute to our internal "How-To" guides to help users (and the team) help themselves.
Technical Requirements
Operating Systems: Proficiency in Windows 10/11 and macOS environments.
Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.
What Were Looking For:
Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.
Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.
Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe.
Clear Communication: The "Translate Tech-to-Human" skillexplaining complex fixes in simple, jargon-free language.
Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.
Our Commitment to You
We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.
Requirements & Qualifications
Minimum Qualifications
Education: Associates degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.
Preferred Skills
Certifications: CompTIA A%2B, Network%2B, or Google IT Support Professional Certificate.
Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.
Physical Requirements
Ability to work 100% on-site with possible Telework options
Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.
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Frequently Asked Questions
How do I apply for the Technical Support Analyst - 100% ON SITE position at Quickswoop?
Use the Apply button above to submit your application directly to Quickswoop. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Analyst - 100% ON SITE position at Quickswoop located?
This position is based in CA. Quickswoop has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Analyst - 100% ON SITE at Quickswoop earn?
Quickswoop has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Analyst - 100% ON SITE role at Quickswoop posted?
This role was posted on April 20, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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