D365 Functional Consultant

Project Overview:

We are seeking a

CRM Functional Analyst

to support a

Dynamics 365 Customer Engagement (D365 CE)

implementation. The selected candidate will work closely with the Functional Lead and cross-functional teams to deliver a successful CRM implementation.

Key Responsibilities:

• Define business scenarios, conduct fit/gap analysis, and create detailed specifications
• Develop functional designs, document User Stories, and produce required project artifacts
• Facilitate business workshops and design sessions
• Support the Functional Lead, QA, Development, and OCM teams as required
• Document decisions and perform ongoing business and system analysis
• Process and manage requirements and design decisions
• Support the Data Migration workstream by identifying and documenting fields (form location, field types, schema names, etc.)
• Complete system configuration, testing, and validation within

Dynamics 365 CRM

, including portals

• Contribute to deployment readiness and validation activities

Required Qualifications:

• Hands-on experience with

Dynamics 365 Customer Engagement (D365 CE)

• Experience conducting fit/gap analysis and documenting functional requirements
• Strong understanding of CRM configuration, testing, and validation
• Experience supporting data migration activities
• Strong documentation and stakeholder facilitation skills

Preferred Qualifications

• Experience with

D365 Customer Service module and portals

• Experience working in regulatory environments
• BC-based candidates preferred