D365 Functional Consultant

Project Overview:

We are seeking a CRM Functional Analyst to support a Dynamics 365 Customer Engagement (D365 CE) implementation. The selected candidate will work closely with the Functional Lead and cross-functional teams to deliver a successful CRM implementation.

Key Responsibilities:

• Define business scenarios, conduct fit/gap analysis, and create detailed specifications
• Develop functional designs, document User Stories, and produce required project artifacts
• Facilitate business workshops and design sessions
• Support the Functional Lead, QA, Development, and OCM teams as required
• Document decisions and perform ongoing business and system analysis
• Process and manage requirements and design decisions
• Support the Data Migration workstream by identifying and documenting fields (form location, field types, schema names, etc.)
• Complete system configuration, testing, and validation within Dynamics 365 CRM, including portals
• Contribute to deployment readiness and validation activities

Required Qualifications:

• Hands-on experience with Dynamics 365 Customer Engagement (D365 CE)
• Experience conducting fit/gap analysis and documenting functional requirements
• Strong understanding of CRM configuration, testing, and validation
• Experience supporting data migration activities
• Strong documentation and stakeholder facilitation skills

Preferred Qualifications

• Experience with D365 Customer Service module and portals
• Experience working in regulatory environments
• BC-based candidates preferred