Montreal [Hybrid] Senior Application Support Analyst

About the Company:

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for a Senior Application Support Analyst for one of our clients, an investment bank set in Montreal

Role Overview :

The team is focussed on the development and operations of accounting IT systems for regulatory, management and performance monitoring purposes. The team align both with local (America) and global business lines. The team closely works with Finance, Risk and Management departments.

The teams’ambitions are to constantly improve the systems used by our business partners, migrate legacy applications to a public cloud architecture and promote the growth and adoption of in-house data science platforms.

Key responsibilities:

The responsibilities of this role include, but are not limited to :

• A hands-on functional support analyst, responding users’ requests, analyzing functional process related to technical
• investigations, working with BA’s and developers for testing and homologation.
• Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to
• users/project requests.
• Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities,
• Coordinate solution workshops, document requirements with BA’s and developers
• Coordinate with users to produce comprehensive test plan and develop user signoff criteria.
• Being involved in analysis and documentation of testing results and review with end-users
• Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain
• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments
• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions.
• Define and maintain the application support guide
• Communicate with users in connection with application failures
• Understand the regulated environment and the constraints of client activity
• Perform homologation/post-deployment testing of new releases (quality assurance)
• Respond to the user within a set timeframe depending on the severity of the problem, document and
• track (case study, issues, impact studies, action plan)
• Timely communication of project production and status to the client and IT management
• Effective oral and written communication with the various audiences and at the appropriate levels

Required Qualifications and Skills:

• 5+ years of relevant experience as an Application support analyst
• Advanced knowledge in SQL.
• Experience using Lunux and Unix
• Experience using Autosys

Language:

English : Mandatory

French : A strong asset