Guest Services Representative - Oakridge Park - Part Time

About Oakridge Park:

Oakridge Park is redefining the luxury lifestyle experience in Vancouver. As a Guest Services Representative, you will be part of a destination that celebrates culture, fashion, design, and community. This is an opportunity to welcome guests into an environment where every interaction reflects thoughtful attention, refined detail, and commitment to exceptional service.

Role Description:

The Guest Services Representative is a front-facing ambassador of the Oakridge Park Team, welcoming and supporting guests, tenants and partners. You will create meaningful connections, provide guidance, and deliver seamless, support across all interactions. You will deliver high-quality service with professionalism, attention to detail and respect for guests needs. Your ability to anticipate requests, offer tailored recommendations, and contribute to guest experiences helps ensure that every visit feels personalized and memorable.

Responsibilities:

Guest Experience & Service Delivery

• Provide a welcoming and professional presence at Concierge desks and VIP areas.

• Anticipate guest needs and offer thoughtful, personalized assistance.

• Respond to inquiries regarding tenant locations, services, amenities, events, transportation, and local recommendations.

• Support VIP and special guest engagements with discretion and care.

• Adhere to Oakridge Park’s workplace presentation and uniform guidelines.

• Ensure desk areas are organized and guest-ready at all times.

• Serve as a knowledgeable resource on Oakridge Park’s tenant mix, brand positioning, amenities, and cultural offerings.

Daily Operations

• Follow established SOPs for all Concierge services (Lost & Found, Gift Cards, Gift Wrap, VIP Suite bookings, etc.).

• Complete shift handovers, daily logs, and required reporting accurately and on time.

• Support daily banking and reconciliation procedures, where applicable.

• Assist in maintaining inventory of gift wrap, packaging materials, and guest amenities.

• Use radios, booking systems, and other technology tools efficiently and professionally.

• Contribute to a smooth, coordinated, and seamless experience across Concierge desks and service touchpoints.

Team Collaboration

• Work collaboratively with fellow team members and internal departments to ensure seamless service.

• Participate actively in pre-shift huddles, service training modules, and continuous learning.

• Share knowledge to support team success and a high-performance, positive workplace culture.

• Escalate service concerns, guest issues, or unusual situations to the Supervisor or Manager promptly and professionally.

Experience and Qualifications:

• 1–2 years of experience in hospitality, retail, customer service or guest service environments.

• Knowledge of professional service standards and guest engagement practices.

• Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).

• Deliver high‑quality customer service in guest‑facing environments.

• Excellent communication and multitasking skills.

• Apply problem-solving and adaptability to anticipate and address guest needs.

• Collaborate effectively within a team to achieve shared goals.

• Multilingual capabilities (particularly Mandarin) are considered an asset.

Working Conditions:

• Must be available for varying shifts, including weekends, evenings, and holidays.

• Will work across Concierge desks, guest services and all Mall areas, and VIP Suite environments.

• Uniform will be provided and must be worn to standard.

Physical Requirements:

• Primarily on-floor role; extended periods of standing and walking required.

• Ability to lift/move up to 25 lbs, occasional stair or site navigation.

The expected hourly range for this role is $22 – $24.