Role Overview
Pylon Labs is hiring a Relocate to SF: Customer Success Manager. This is a full-time role in San Francisco. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process.
AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.
We’re backed by a16z, BCV, General Catalyst, and Y Combinator.
More than 1,300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.
WHAT YOU'LL DO
- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Help stand up a customer success motion and everything that comes with it
- Work with engineering to build tooling and process, and convey product feedback.
- Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
- Identify customers who are not using the product as expected and engage with them
- Dogfood Pylon for our customer success processes
- You'll be turned to for feedback and suggestion on features to add into the product!
REQUIREMENTS
- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- Able to dive deep into a customer's use case and business and recommend solutions to them
- Organized and hard working
- An interest in tinkering with the product and imagining new workflows
- Major bonus: able to create and play with data dashboards in analytics tools
OUR PERKS
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
Team: Currently 90+ and growing!
About Pylon Labs
Frequently Asked Questions
How do I apply for the Relocate to SF: Customer Success Manager position at Pylon Labs?
Use the Apply button above to submit your application directly to Pylon Labs. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Relocate to SF: Customer Success Manager position at Pylon Labs located?
This position is based in San Francisco. Pylon Labs has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Relocate to SF: Customer Success Manager at Pylon Labs earn?
Pylon Labs has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Relocate to SF: Customer Success Manager role at Pylon Labs posted?
This role was posted on June 3, 2026 (36 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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