Role Overview
Pylon Labs is hiring a Product Manager (Multiple Openings). This is a full-time role in San Francisco. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
At Pylon, we're building the future of B2B Post Sales.
Top support and success teams at companies like Linear, Cognition (Makers of Devin), Modal Labs, Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.
We're backed by Y-Combinator, General Catalyst, and a16z, with over 1,300+ B2B companies trusting us to run their operations. In the last two years we've shipped a lot: omnichannel support https://www.usepylon.com/omnichannel, AI agents https://www.usepylon.com/ai-agents, AI assistants https://www.usepylon.com/ai-assistants, knowledge management https://www.usepylon.com/ai-knowledge-management, account intelligence https://www.usepylon.com/account-intelligence, and more. There's also a lot more on the horizon that we've yet to build.
We brought on our first PM, Ava O'Neill https://www.linkedin.com/in/avaoneill/, and she's been one of the most impactful hires we've made. Now we're scaling the team further; looking for multiple PM's to join us.
What you'll do
- Own a product area end-to-end - with real business stakes
- Deeply live and breathe a single customer persona. Do whatever it takes to serve that one type of customer
- Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR
- Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points
- Talk to customers every day
- Argue with us 😊 We resolve decisions by voicing opinions and working through them. Translate the arguments into a conclusion and ship
Requirements
- Located in (or will relocate to) San Francisco and excited about working in-person
- Very organized and hard working and fast
- At least a few years of experience
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
Team: Currently 90 and growing!
About Pylon Labs
Frequently Asked Questions
How do I apply for the Product Manager (Multiple Openings) position at Pylon Labs?
Use the Apply button above to submit your application directly to Pylon Labs. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Product Manager (Multiple Openings) position at Pylon Labs located?
This position is based in San Francisco. Pylon Labs has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Product Manager (Multiple Openings) at Pylon Labs earn?
Pylon Labs has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Product Manager (Multiple Openings) role at Pylon Labs posted?
This role was posted on April 15, 2026 (85 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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