Senior IAM Site Reliability Engineer

WHAT YOU'll DO

• Enterprise IAM Platform Ownership: Own the end-to-end operation, high availability, and resilient performance of enterprise IAM platforms—including identity providers and lifecycle services—guaranteeing seamless, secure access for global users.

• Infrastructure as Code & Workflow Automation: Build and maintain configuration management and automation frameworks using Terraform, Ansible, and Tines to streamline system patching, provisioning, and routine operations, eliminating manual overhead and deployment risk.

• Observability, SLIs/SLOs & Incident Response: Establish, track, and tune observability tooling (metrics, logs, alerting) alongside SLIs, SLOs, and operational KPIs, driving proactive issue detection and rapid incident resolution during scheduled on-call rotations.

• Change Governance & Cross-Functional Collaboration: Partner across technical and business teams to lead change management risk assessments, deploy new identity capabilities, and maintain actionable runbooks and architecture documentation to ensure transparent, repeatable operations.

WHAT YOU BRING

• Production Automation & Infrastructure Skills: Hands-on proficiency operating production-grade enterprise infrastructure, using Infrastructure as Code (Terraform), configuration management (Ansible), and scripting (Python, PowerShell, or Bash) to automate workflows and identity lifecycle management.

• Observability & Reliability Engineering: Demonstrated experience implementing telemetry using enterprise monitoring tools (such as Datadog, Prometheus, Grafana, or Splunk) and applying SLAs, SLOs, and operational KPIs to measure and elevate service health.

• Incident Management & Root Cause Analysis: Expertise in incident response and structured problem management, with the ability to lead resolution efforts during service disruptions and implement effective preventive controls.

• Technical Communication & Operational Documentation: Exceptional written and verbal communication skills to translate complex operations into clear updates for diverse audiences, paired with disciplined habits for creating maintainable runbooks, SOPs, and system documentation.

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.