Order Management Lead, SAP OTC (Order to Cash)

THE ROLE

As the IT Functional Analyst for Order-to-Cash (OTC) Systems, you will serve as the functional lead driving the evolution of Everpure’s global order management and fulfillment landscape on SAP S/4HANA. Operating at an individual contributor level, you will act as a critical connector between Global Supply Chain operations, Sales, and technical engineering squads. Your mission will be to architect and implement highly scalable, complex order management systems—including advanced configuration workflows—ensuring our Order-to-Cash infrastructure seamlessly handles high-volume global transactions with peak operational velocity.

WHAT YOU'LL DO

• Own Complex O2C Delivery: Determine the optimal methods, practices, and procedures to design, configure, and implement advanced SAP S/4HANA Order-to-Cash solutions, with a deep focus on core Sales & Distribution (SD), order management, advanced pricing models, and billing.
• Architect Advanced Product Workflows: Spearhead the system design for complex order scenarios, including Configure-to-Order (CTO) models, Variant Configuration (VC/AVC), and serialization/installed-base management workflows.
• Coordinate Cross-Functional Initiatives: Act as the primary team lead coordinating activities across disparate functional areas—including Finance (AR), Materials Management (MM), Global Trade Services (GTS), and Customer Service—to deliver seamless ecosystem integrations.
• Optimize and Innovate Processes: Analyze highly variable business factors and data to identify system bottlenecks, independently introducing automation and optimization to improve order accuracy, reduce cycle times, and minimize custom code.
• Resolve High-Impact Issues: Serve as the advanced escalation point for complex technical system issues, performing root-cause analysis and translating intricate business requirements into precise functional specifications and configuration guides.

WHAT YOU BRING

• Advanced SAP OTC Expertise: Broad, hands-on experience configuring and scaling SAP Sales & Distribution (SD) modules, including direct experience driving full-lifecycle ERP implementations within a global multi-entity environment.
• Configuration Scenario Mastery: Strong domain knowledge of complex scenario modeling, such as Configure-to-Order (CTO), Advanced Variant Configuration, and modern SAP Fiori applications.
• Cross-Module Integration Savvy: Deep understanding of down-stream and up-stream integration points spanning core Supply Chain, Materials Management (MM), Customer Service (CS/SM), and Accounts Receivable (AR).
• Strategic Communication & Relationship Building: A proven ability to network with key stakeholders outside your immediate area of expertise, gaining acceptance and shaping the thinking of cross-functional business partners in sensitive technical situations without damaging relationships.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

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