Logistics Service Coordinator – Airfreight Export (m/f/d)

About PSA BDP

PSA BDP is part of the PSA Group and provides globally integrated, port-focused logistics, transportation, and supply chain services. Based in Philadelphia, Pennsylvania, the company has a worldwide workforce of more than 5,500 people.

The organization describes itself as a diverse, close-knit team with a strong community feel and a workplace culture built around shared values. It offers career growth opportunities for people who want to contribute to a larger mission.

PSA BDP supports more than 5,000 customers, including major multinational companies across the chemical, retail and consumer, life sciences and pharmaceuticals, and electric vehicle and industrial sectors.

Role overview

For the Frankfurt office, the company is hiring a Logistics Service Coordinator for Airfreight Export. The position focuses on managing export shipments, customer communication, customs coordination, and ensuring operational accuracy and timely execution.

Key duties

• Handle air cargo exports in a legally compliant manner.
• Process customs formalities through Atlas and AES.
• Provide close customer support and coordinate regularly with overseas offices and agents.
• Prepare quotations and issue invoices.
• Track work processes, review outcomes, and look for efficiency improvements.
• Log and resolve complaints.
• Ensure deadlines are met consistently.

Candidate profile

The ideal candidate brings several years of airfreight experience, a commercial background, and strong operational skills in export shipment handling. The role also requires confidence with standard office software and the ability to adapt to changing procedures.

Benefits and workplace culture

Employees can expect an open, international environment with room for initiative and flexibility. The package includes flexible working hours, performance-based pay, and social benefits such as a job ticket and kindergarten allowance.

Application notes

Applicants are asked to include their earliest possible start date and salary expectations. Gender-specific wording in the job ad is intended to be inclusive.

Contact

For questions, the HR department can be reached at personal@bdpint.com.

Responsibilities

• Manage airfreight export shipments in compliance with applicable legal requirements.
• Complete customs processing through Atlas and AES.
• Support customers directly and coordinate shipment matters with overseas offices and agents.
• Create quotations and prepare invoices.
• Review operational workflows, monitor results, and identify improvement opportunities.
• Document and process customer complaints.
• Maintain a strong focus on deadline adherence.

Requirements

• 3 to 5 years of experience in airfreight.
• Commercial training, preferably in freight forwarding and logistics services coordination or a similar field.
• Hands-on experience with airfreight export shipment handling.
• Confident use of Microsoft Office applications.
• Good written and spoken German and English skills.
• Ability to adjust quickly to changing policies and procedures.

Perks & benefits

• Open and collaborative work culture.
• International team environment.
• Room for creative freedom.
• Flexible working hours.
• Performance-related compensation.
• Social benefits including a job ticket.
• Childcare allowance for kindergarten costs.