Security Systems Technician

Wherever you find advanced telecom networking and leading edge technology being installed, you'll find Protel Industries. Founded in 2012 by CEO Colby Wasnea and our trusted sub-contractors, partners and consultants. Protel Industries brings over 30 years of combined experience in electrical distribution, telecommunications construction and maintenance. For years, we have been providing quality service to our clients with the professional care they deserve. Our team is up for every job, managing projects with the skill and experience our clients have come to expect. Protel Industries success relies on strong execution and continuous improvement, driven by diversity, expertise and teamwork.

Position Summary:

A Protel Industries Alarm Technician is responsible for the installation and support of products related to home networking, phones, etc. This positions priority will be to offer exceptional customer service while completing installs and repairs.

** INDEPENDENT-CONTRACTOR POSITION ONLY

Responsibilities

• Maintain external and internal client satisfaction
• Promote the full product line and services offered to provide best practice solutions
• Provide oral presentations to customers explaining the operation of their equipment and applicable services
• Ensure accuracy of data in web based corporate operating systems
• Coordinate daily workload for multiple site visits
• Ensure that all customer/company correspondence is responded to or forwarded to the appropriate department within 12 hours of receipt
• Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner
• Handle escalated customer calls as needed
• Maintain customer appointment efficiency
• Perform all other duties and administrative duties as assigned
• Ensure test equipment and tools are maintained in excellent working condition
• Troubleshoot technical issues swiftly and accurately
• Work indoors, outdoors and aloft at customer locations

Requirements & Qualifications:

• Ability to work with tools including drilling/cutting into & fishing walls, multi-meter, extendable ladder, toner/wand, fish tape
• Adheres to safety standards and local and national codes, with a high degree of regard to employee and subcontractor safety
• Experience in sales or customer service
• Excellent interpersonal skills as well as conflict resolution abilities
• Ability to provide exceptional customer service while overcoming objections and handling both favourable and unfavourable customer interactions
• Ability to identify & provide alternative technical solutions to our customers
• Hardworking and a problem solver
• You are someone who takes pride in the quality and customer service level on every job
• You take imitative in improving your product knowledge to succeed
• Self-motivated and able to work with limited supervision
• Ability to plan, organize and thrive in a rapidly changing environment
• Must have functional and safe PPE
• Must be computer & app savvy (Microsoft office), mobile apps, and current on new technologies
• Excellent command of the English language in both written and oral forms
• Must have a valid provincial driver license , and clear drivers abstract
• Handle a physically demanding workload which includes heavy lifting, climbing, crawling in confined spaces, and working in all weather conditions
• Flexible to work various shifts: days, evenings, weekends, statutory holidays
• GST / Business #

Job Type: Freelance

Pay: $20.00-$45.00 per hour

Benefits

• Flexible schedule

Application question(s):

• Do you have a vehicle you can use for work purposes?
• How many years of Alarm Install & Repair experience do you have?

Licence/Certification:

• Driving Licence (required)

Work Location: On the road