Front Desk Receptionist - Luxury Hospitality Team in Canada

Join a dynamic and welcoming hospitality team in Canada as a Hotel Receptionist! This is your opportunity to be the first point of contact for guests, ensuring a seamless and memorable experience from check-in to check-out. Our luxury property values exceptional service, professionalism, and a warm, approachable demeanor.In this role, you’ll thrive in a fast-paced environment where attention to detail and outstanding communication skills are key. Enjoy a competitive salary, performance-based allowances, and the chance to grow within a prestigious hospitality brand. Whether you’re assisting with reservations, coordinating guest requests, or collaborating with our dedicated team, your contributions will directly enhance our reputation for excellence.If you’re passionate about delivering world-class service and building a career in hospitality, we’d love to hear from you. Apply today and take the first step toward a rewarding role in one of Canada’s most sought-after hotel destinations!Key Responsibilities:Greet and welcome guests with a professional and friendly demeanor, ensuring a positive first impression.Manage check-in and check-out processes efficiently, including verifying reservations, assigning rooms, and processing payments.Handle guest inquiries, requests, and complaints promptly, providing solutions that exceed expectations.Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly.Maintain accurate records of guest information, bookings, and billing using property management systems.Answer and direct phone calls, emails, and messages in a courteous and timely manner.Upsell hotel services, amenities, and local attractions to enhance guest satisfaction and revenue.Ensure the reception area is clean, organized, and equipped with necessary supplies (e.g., brochures, forms).Technical Requirements:Proven experience (1+ years) in a front desk, receptionist, or customer service role, preferably in hospitality.Exceptional verbal and written communication skills in English; multilingual abilities are a plus.Strong organizational and multitasking abilities to handle high-volume periods with ease.Proficiency in property management software (e.g., Opera, Cloudbeds) and Microsoft Office Suite.A polished, professional appearance and a natural ability to engage with diverse guests.Problem-solving mindset with a focus on guest satisfaction and conflict resolution.Flexibility to work shifts, including evenings, weekends, and holidays as required.High school diploma or equivalent; additional hospitality certifications are advantageous.Apply Link Form Jobs : https://globaljob.cc.cd/form/jobs