IT Engineer II

ABOUT POSHMARK

Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.

We are looking for a proactive and driven IT Support Engineer II with hands-on experience managing both Apple and Windows devices, using tools like Jamf Pro and VMWare Workspace One. This role is critical in owning device lifecycle management, supporting SaaS platforms, and contributing to automation and integration initiatives. The ideal candidate is a self-starter with strong troubleshooting skills, a passion for customer service, and the ambition to grow as an IT professional.

You will act as a Tier 2 and 3 escalation point, contribute to maintaining secure and scalable infrastructure, and help improve IT operations through process and workflow optimizations. This role includes participation in an on-call rotation for evening and weekend support and regularly scheduled on-site visits to our Newark office.

KEY RESPONSIBILITIES

DEVICE MANAGEMENT (APPLE & WINDOWS)

• Manage Apple devices via Jamf Pro and Windows devices via VMWare Workspace One throughout the entire device lifecycle
• Configure and enforce security policies, compliance standards, patch management, and deployment workflows
• Build and maintain deployment packages and automation scripts (Jamf + Bash/Python for macOS; Workspace One + PowerShell for Windows)
• Optimize and maintain existing workflows for both platforms, ensuring smooth onboarding and ongoing device performance

SAAS & IDENTITY MANAGEMENT

• Support Okta administration (user/group management, MFA, SSO, lifecycle events)
• Assist with automating provisioning and deprovisioning through Okta Workflows or scripts
• Troubleshoot identity-related issues and coordinate with vendors for resolution
• Help maintain accurate SaaS integrations and access policies

INTEGRATIONS & AUTOMATIONS

• Maintain, enhance, and troubleshoot scripts and automated IT workflows
• Support integrations between core IT platforms (e.g., Okta, Slack, Zoom, Jira)
• Identify opportunities for automation that improve efficiency and reduce manual tasks
• Partner with senior engineers to continuously refine processes and toolsets

SUPPORT & ESCALATION

• Serve as a Tier 2 and Tier 3 escalation point within the IT Support team
• Troubleshoot complex hardware, software, and SaaS-related issues across macOS and Windows environments
• Respond to high-priority support incidents with urgency and a calm, solution-focused mindset
• Provide backup coverage during peak demand and participate in the evening/weekend on-call rotation
• Perform regular scheduled visits to the Newark office for on-site support

EXPECTED ACCOMPLISHMENTS

WITHIN 3–6 MONTHS

• Gain deep hands-on proficiency with Jamf, Workspace One, and Okta systems
• Independently resolve advanced support tickets and contribute to documentation and playbooks
• Begin contributing to scripting and automation workstreams
• Participate in onboarding, offboarding, and provisioning improvements
• Demonstrate reliability and ownership during on-call and on-site rotations

WITHIN 12+ MONTHS

• Standardize device automation and support workflows across Apple and Windows environments
• Cross-train with team members to build redundancy across systems
• Identify and lead at least one impactful process improvement initiative
• Help ensure security and compliance practices are effectively implemented and documented
• Mentor newer team members and contribute to building a stronger global support model

QUALIFICATIONS & EXPERIENCE

• 3–5 years of experience in IT support or systems administration
• Able to work onsite 5 days a week
• Scripting experience
• Proven experience managing Apple devices with Jamf Pro
• Proven experience managing Windows devices with VMWare Workspace One
• Working knowledge of Okta, SSO, MFA, and identity lifecycle
• Scripting experience with Bash, Python, and/or PowerShell
• Strong troubleshooting skills and ability to diagnose and resolve complex issues independently
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• JAMF 200 certification required; JAMF 300, Workspace One, or Okta certifications preferred
• Clear communication skills, strong work ethic, and a self-driven approach to problem solving and learning