Customer Support Representative

Role Overview: Medical Customer Support - Remote Position

• Based in India As a Customer Service Representative, you will handle inbound customer interactions, providing accurate information, resolving inquiries and ensuring a seamless and professional service experience within the healthcare domain. ✅ Key Responsibilities: Handle inbound calls in a professional and timely manner Assist customers with inquiries related to healthcare services and devices Provide accurate information and effective solutions Maintain high levels of customer satisfaction and service quality Document interactions and follow internal processes Requirements: Very good command of English and Hindi (spoken & written) Previous experience in the medical / healthcare field is a must Experience supporting CGM (Continuous Glucose Monitoring) and BGM (Blood Glucose Monitoring) devices is highly preferred Strong communication and problem-solving skills Ability to work remotely with high accountability Customer-focused mindset