Customer Support Representative

Role Overview: Medical Customer Support

• Remote Position
• Based in India

As a Customer Service Representative, you will handle inbound customer interactions, providing accurate information, resolving inquiries and ensuring a seamless and professional service experience within the healthcare domain.

Key Responsibilities:

Handle inbound calls in a professional and timely manner

Assist customers with inquiries related to healthcare services and devices

Provide accurate information and effective solutions

Maintain high levels of customer satisfaction and service quality

Document interactions and follow internal processes

Requirements

Very good command of English and Hindi (spoken & written)

Previous experience in the medical / healthcare field is a must

Experience supporting CGM (Continuous Glucose Monitoring) and BGM (Blood Glucose Monitoring) devices is highly preferred

Strong communication and problem-solving skills

Ability to work remotely with high accountability

Customer-focused mindset