application support analyst

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Public sector. Post-secondary educational institution. Information technology. Troubleshooting. E-learning (online learning). Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). iOS. Internet. Desktop applications. Multimedia software. Presentation software. Communication software. Web service design. Mac OS. MS Office. MS Windows. Wireless networks. Area of specialization: Cybersecurity. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Combination of sitting, standing, walking. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: As per collective agreement. Group insurance benefits. Life insurance. Pension plan. Long term benefits: Long-term care insurance. Maternity and parental benefits. Other benefits: Free parking available. Learning/training paid by employer. On-site amenities. On-site recreation and activities. Other benefits. Paid time off (volunteering or personal days). Team building opportunities. Parking available. Travel insurance. Wellness program.