Role Overview
Polymarket is hiring a senior-level Retention Strategy Manager. This is a full-time role in New York. Part of Polymarket's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Salary Context
Salary is not disclosed in this posting. Market median for Senior-level Lifecycle roles is $130k-$184k (based on 34 comparable listings). Many employers share specifics during the interview process or after an initial screen.
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Job description
ABOUT POLYMARKET
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
ABOUT THE ROLE
Polymarket is looking for a CRM Manager to own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com http://Polymarket.com. You'll build and optimize campaigns across email, push, in-app, and SMS — driving conversion, engagement, and reactivation across one of the fastest-moving products in media and finance.
This role sits at the intersection of marketing, product, and data. You'll run fast experiments, develop micro-segmentation strategies, and ensure Polymarket is always relevant when live markets and breaking news create moments that matter.
WHAT YOU'LL DO
- Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com http://Polymarket.com
- Build and optimize email, push, in-app, and SMS campaigns to drive conversion across company initiatives
- Design programs covering engagement, cross-sell, churn mitigation, and reactivation
- Develop micro-segmentation strategies to deliver the right message, right channel, right moment — with proof it moved the needle
- Own real-time triggered messaging tied to live market events, ensuring Polymarket is always relevant when it matters most
- Partner closely with Product on feature adoption, notification strategy, and real-time messaging systems
- Collaborate with Data on modeling, cohort analysis, and predictive segmentation
- Run fast, data-driven experiments to increase engagement around key events, markets, and moments
- Define and track core retention metrics; report weekly to marketing leadership and product on performance, experiment results, and LTV trends
WHAT WE'RE LOOKING FOR
- 3–6+ years of experience in retention, lifecycle, or growth marketing
- Hands-on experience with common CRM platforms used to build customer journeys
- Experience owning retention across web and mobile
- Strong analytical instincts — comfortable working with cohorts, funnels, and experimentation
- Deep understanding of segmentation, personalization, and orchestration strategy
- Clear communicator who can move quickly in a high-velocity, event-driven product
- Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends
- (Plus) Experience with trading, OSBs, crypto, or real-time marketplaces
BENEFITS
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
About Polymarket
Polymarket
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Frequently Asked Questions
How do I apply for the Retention Strategy Manager position at Polymarket?
Use the Apply button above to submit your application directly to Polymarket. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Retention Strategy Manager position at Polymarket located?
This position is based in New York. Polymarket has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Retention Strategy Manager at Polymarket earn?
Polymarket has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Retention Strategy Manager role at Polymarket posted?
This role was posted on May 14, 2026 (57 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Retention Strategy Manager role at Polymarket require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Polymarket lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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