Payment & Chargeback Analyst

Full Timemid

Bellevue, Washington, United States$85k – $95kPosted 5 days ago

Role Overview

Pokemoncareers is hiring a mid-level Payment & Chargeback Analyst. This is a full-time role in Bellevue, Washington. posted 5 days ago. The posted range is $85k to $95k. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

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Get to know the role

Job Title: Payment & Chargeback Analyst
Job Summary: The Payment & Chargeback Analyst supports global ecommerce and automated retail channels by overseeing payment processing, fraud monitoring, and revenue protection in partnership with cross‑functional teams.
FLSA Classification (US Only): Exempt
People Manager: No

What you’ll do

Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible.
Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
Manage manual credit project reporting—aggregate refund lines and track resolution status.
Generate and distribute monthly payment trend reports and KPI dashboards.
Investigate unapplied cash in sales receipts to resolve invoice level issues.
Identify failed transactions and recapture authorized payments to recover lost revenue.
Pull daily reports and aggregate refund lines.
Assist with quarterly journal entries and receipts matching/reconciliation.
Support month end close process.

What you’ll bring

Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
Basic understanding of accounting principles and accounts receivable processes.
Comfort working with high transaction volumes and detailed data in fast-paced environments.
Strong analytical skills with high attention to detail and accuracy.
Ability to balance repetitive operational tasks with investigative and problem-solving work.
Clear written and verbal communication skills; comfortable coordinating with internal teams.
Strong organizational skills and ability to manage priorities and deadlines.
Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
Exposure to international payments, multi-currency transactions, or cross-border ecommerce.
Experience supporting fraud monitoring, payment risk processes, or revenue recovery activities.
Experience participating in process improvement, automation, or system implementation initiatives.
Experience with automated retail or vending operations is a plus.

Base Salary Range: For this role, new hires generally start between $85,000.00 - $95,000.00 per year. The full range is $85,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

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How you’ll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokémon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.

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Frequently Asked Questions

How do I apply for the Payment & Chargeback Analyst position at Pokemoncareers?

Use the Apply button above to submit your application directly to Pokemoncareers. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Payment & Chargeback Analyst position at Pokemoncareers located?

This position is based in Bellevue, Washington. Pokemoncareers has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

How much does the Payment & Chargeback Analyst role at Pokemoncareers pay?

Pokemoncareers has posted a compensation range of $85k to $95k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.

When was the Payment & Chargeback Analyst role at Pokemoncareers posted?

This role was posted on July 7, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.