(Canada) - Junior Site Reliability Engineer

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary

The purpose of this role is to help monitor, improve, and engineer production systems so they are reliable and meet client expectations. The Site Reliability Engineer works to ensure services operate smoothly, quickly restore service during incidents, and minimise customer impact. When issues occur, the role focuses not only on resolution but also on identifying root causes and driving improvements to prevent incidents from recurring. This role is critical to delivering a stable, high quality experience for PointClickCare clients.

Reporting to the Sr Manager, Applications Operations Engineering

Key Responsibilities:

• Participate in incident response and supported on‑call practices, helping restore service quickly while documenting incidents and recovery actions.
• Design, implement, and maintain monitoring and observability solutions, including dashboards, alerts, logs, metrics, and traces, to understand system behavior and proactively improve reliability.
• Engineer and enhance AI‑driven anomaly detection and root cause analysis solutions to continuously improve system reliability and prevent repeated failures.
• Contribute to automation and AIOps initiatives, including scripting, event driven workflows, and AI assisted runbooks that reduce manual effort and operational toil.
• Continuously develop Site Reliability Engineering skills through mentorship, hands on production exposure, and application of SRE best practices.

Your Key Strengths:

• 2 years of relevant experience or co-op/internships as a Software Engineer
• Monitoring or logging familiarity with Appdynamics, DataDog, ELK/Kibana or similar tools.
• Basic scripting or programming skills (Python, Bash and Java)
• Hands on experience deploying, operating, or supporting containerized workloads using Kubernetes and Docker.
• Demonstrates curiosity, continuous learning, and a growth oriented mindset.
• Experience with cloud native infrastructure and platforms such as Azure or AWS.
• Ability to collaborate effectively
• Experience working with Agentic AI and LLM based solutions used to support automation.