Amazon Connect Engineer
Plumlogix (MBE Salesforce Partner)Role Overview
Plumlogix (MBE Salesforce Partner) is hiring a mid-level Amazon Connect Engineer. This is a contract role in Nellore. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Amazon Connect Engineer
Location: Remote (India)
Experience: 4–8 Years
Employment Type: Contract (Hourly basis)
About the Role
We are seeking a skilled Amazon Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have hands-on experience with AWS services, telephony integrations, and customer experience (CX) solutions.
Key Responsibilities
- Design and implement scalable contact center solutions using Amazon Connect
- Configure contact flows, routing strategies, IVR systems, and call recording
- Integrate Amazon Connect with AWS services like AWS Lambda, Amazon Lex, Amazon S3, and Amazon DynamoDB
- Develop and maintain APIs and backend logic for contact center workflows
- Implement real-time and historical reporting using Amazon CloudWatch and other analytics tools
- Collaborate with business stakeholders to translate requirements into technical solutions
- Troubleshoot issues related to telephony, routing, and integrations
- Ensure high availability, performance, and security of contact center solutions
Required Skills & Qualifications
- 4+ years of experience in cloud-based contact center technologies
- Hands-on experience with Amazon Connect
- Strong knowledge of AWS ecosystem (Lambda, S3, DynamoDB, CloudWatch, IAM)
- Experience with scripting languages like Python, Node.js, or JavaScript
- Understanding of REST APIs, webhooks, and microservices architecture
- Familiarity with IVR design, call routing, and telephony concepts (SIP, VoIP)
- Experience integrating CRM systems (e.g., Salesforce, Zendesk) is a plus
- Good problem-solving and communication skills
Preferred Qualifications
- AWS Certifications (e.g., AWS Certified Developer or Solutions Architect)
- Experience with Amazon Lex for chatbot/voice bot development
- Knowledge of contact center analytics and reporting tools
- Prior experience in customer experience (CX) transformation projects
Frequently Asked Questions
How do I apply for the Amazon Connect Engineer position at Plumlogix (MBE Salesforce Partner)?
Use the Apply button above to submit your application directly to Plumlogix (MBE Salesforce Partner). Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Amazon Connect Engineer position at Plumlogix (MBE Salesforce Partner) located?
This position is based in Nellore. Plumlogix (MBE Salesforce Partner) has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Amazon Connect Engineer at Plumlogix (MBE Salesforce Partner) earn?
Plumlogix (MBE Salesforce Partner) has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Amazon Connect Engineer role at Plumlogix (MBE Salesforce Partner) posted?
This role was posted on April 16, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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