Amazon Connect Engineer
Plumlogix (MBE Salesforce Partner)Full Timemid
Nellore, Andhra Pradesh, INPosted April 16, 2026
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
PythonJavaScriptNode.jsAWSDynamoDBRESTMicroservices
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Job Title: Amazon Connect Engineer
Location: Remote (India)
Experience: 4–8 Years
Employment Type: Contract (Hourly basis)
About the Role
We are seeking a skilled Amazon Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have hands-on experience with AWS services, telephony integrations, and customer experience (CX) solutions.
Key Responsibilities
- Design and implement scalable contact center solutions using Amazon Connect
- Configure contact flows, routing strategies, IVR systems, and call recording
- Integrate Amazon Connect with AWS services like AWS Lambda, Amazon Lex, Amazon S3, and Amazon DynamoDB
- Develop and maintain APIs and backend logic for contact center workflows
- Implement real-time and historical reporting using Amazon CloudWatch and other analytics tools
- Collaborate with business stakeholders to translate requirements into technical solutions
- Troubleshoot issues related to telephony, routing, and integrations
- Ensure high availability, performance, and security of contact center solutions
Required Skills & Qualifications
- 4+ years of experience in cloud-based contact center technologies
- Hands-on experience with Amazon Connect
- Strong knowledge of AWS ecosystem (Lambda, S3, DynamoDB, CloudWatch, IAM)
- Experience with scripting languages like Python, Node.js, or JavaScript
- Understanding of REST APIs, webhooks, and microservices architecture
- Familiarity with IVR design, call routing, and telephony concepts (SIP, VoIP)
- Experience integrating CRM systems (e.g., Salesforce, Zendesk) is a plus
- Good problem-solving and communication skills
Preferred Qualifications
- AWS Certifications (e.g., AWS Certified Developer or Solutions Architect)
- Experience with Amazon Lex for chatbot/voice bot development
- Knowledge of contact center analytics and reporting tools
- Prior experience in customer experience (CX) transformation projects
Want AI-powered job matching?
Upload your resume and get every job scored, your resume tailored, and hiring manager emails found - automatically.
Get Started Free