Team Support Staff - BRAINS Clinic (Full-Time)

Cost Center

358 BRAINS

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Team Support Staff - BRAINS Clinic

Grand Rapids, MI

We are seeking detail‑oriented and service‑focused Team Support Staff to provide administrative and operational support to programs within our Outpatient Clinic. This role supports daily operations through clerical, scheduling, records management, and customer service activities while promoting a professional, person‑centered, and recovery‑focused environment.

Company Benefits:

• Medical, Vision, Dental, and Wellness Plans
• Competitive Front Loaded PTO Packages
• 403(b) Retirement Savings Plan
• Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)

Team Support Staff Key Responsibilities:

• Provide front‑office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally
• Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion
• Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed
• Support clinical and program staff with documentation, transition clinic assistance, and general office coordination
• Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements
• Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned
• Order office supplies and support day‑to‑day office operations in a fast‑paced or high‑stress environment
• Promote a respectful, customer‑focused environment aligned with Pine Rest’s Model of Care; role model professionalism, integrity, and organizational values
• Maintain required training and competencies and perform additional duties as assigned

Team Support Staff Qualifications:

• High School Diploma or equivalent required
• Minimum of one year of related administrative or support experience required
• Experience with Microsoft Office applications preferred
• Strong organizational, communication, and customer service skills
• Ability to prioritize tasks and manage workflow independently
• Ability to work collaboratively within an interdisciplinary team
• Commitment to culturally inclusive, compassionate service
• Valid Michigan driver’s license may be required

Team Support Staff Additional Details:

• Pay based on education and experience
• Non‑Exempt (hourly) position
• Schedule may vary based on program needs
• Office‑based role with minimal exposure to adverse environmental conditions
• Competitive benefits package

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, education verification, and drug screen.

Equal Opportunity Employer

Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.

The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.