Customer Service Specialist (US Market)
Pergolux GmbHRole Overview
Pergolux GmbH is hiring a entry-level Customer Service Specialist (US Market). This is a full-time role in Vancouver. Part of Pergolux GmbH's Lifecycle hiring, posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Location
Vancouver Office
Employment Type
Full time
Location Type
On-site
Department
Customer Experience
Location: Vancouver Office
As a Customer Service Specialist for the US Market, you will serve as the primary voice of our brand from our Vancouver office, ensuring every American customer interaction is handled with empathy, precision, and a solution-oriented mindset. Operating fully in English, your role is critical in maintaining our high standards of service, managing the end-to-end customer journey from initial inquiry to post-delivery support, and directly impacting our customer retention and brand reputation.
At PERGOLUX, you will join a high-growth, Scandinavian-inspired environment where our culture of Unity and Innovation empowers you to take initiative and grow alongside a passionate global team.
What You’ll Do
- Deliver responsive, professional assistance across phone, chat, and email to resolve inquiries and service issues with clarity.
- Manage the full order lifecycle, including modifications, tracking, and coordinating with logistics partners to resolve delivery delays.
- Develop deep product fluency to provide expert advice and first-level technical troubleshooting for our premium pergola systems.
- Maintain meticulous records within Zendesk and Shopify, ensuring all customer data and case histories are accurately documented.
- Collaborate cross-functionally with Sales and Technical teams to provide feedback that informs product and service improvements.
What You’ll Bring
- 2 - 4 years of experience in customer service or a related field, preferably within e-commerce or home improvement.
- Exceptional written and verbal communication skills in Englisch with the ability to maintain a premium and friendly tone.
- A tech-savvy mindset with the ability to quickly master tools like Zendesk, Shopify, and internal CRM platforms.
- Strong organizational skills and the ability to multitask effectively across multiple communication channels simultaneously.
- A collaborative and empathetic spirit that aligns with PERGOLUX’s core values of Integrity and Appreciation.
Benefits
- A vibrant, international work environment built on collaboration and creativity.
- Growth opportunities in a fast-scaling e-commerce company.
- Team Culture & Events – Join a supportive, international team with regular events, summer parties, and after-work gatherings.
- Employee discounts on all PERGOLUX products.
- Comfort & Convenience – Free drinks and snacks to keep you fueled throughout the day.
How to Apply
To start your journey with us, please apply via our PERGOLUX Career Page or follow our latest updates on PERGOLUX LinkedIn.
Frequently Asked Questions
How do I apply for the Customer Service Specialist (US Market) position at Pergolux GmbH?
Use the Apply button above to submit your application directly to Pergolux GmbH. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Specialist (US Market) position at Pergolux GmbH located?
This position is based in Vancouver. Pergolux GmbH has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Specialist (US Market) at Pergolux GmbH earn?
Pergolux GmbH has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Specialist (US Market) role at Pergolux GmbH posted?
This role was posted on June 11, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Specialist (US Market) role at Pergolux GmbH entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Pergolux GmbH has listed.
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