Automotive Service Advisor/Writer

We are growing again!

We are looking for:

We're looking for someone with automotive service experience who understands how a repair shop operates and enjoys helping customers. Dealership experience is a plus, but it's not required—we're happy to train the right person.

The ideal candidate will have experience:

• Communicating repair recommendations to customers
• Building estimates and selling needed maintenance or repairs
• Coordinating with technicians throughout the repair process
• Providing outstanding customer service in a fast-paced environment
• Staying organized while managing multiple customers at once

Bonus Qualifications:

• Previous experience as a Service Advisor, Assistant Service Advisor, Service Writer, or Automotive Customer Service Representative
• Experience working in an independent repair shop, tire store, quick lube, or dealership
• Familiarity with Reynolds & Reynolds / Ignite DMS is a major plus
• Strong computer and communication skills
• Positive attitude, sense of urgency, and willingness to learn

If you have automotive service experience but have never worked in a dealership, we'd still love to talk with you. We'll teach you the dealership side—we're looking for someone with the right attitude, work ethic, and customer-first mindset.

About Us

Pearson Hyundai is part of a family owned dealer group in Midlothian, VA (7 stores total). Many staff members across all departments have over 20 years of tenure individually. We are fast-paced, collaborative, with an INCREDIBLY SUPPORTIVE team. Our goal is to provide our clients with quick and efficient service, but we pride ourselves on the atmosphere and culture we maintain for employees.

During our interview and hiring process, we provide references, and will introduce you to currently employed staff to chat with and ask questions regarding environment, ethics, and the opportunity to make money. Please reach out to us and give us the opportunity to show you why we are different than the rest!

Responsibilities and Requirements:

The Service Advisor is the face of the dealership for service customers. It is the Service Advisors' responsibility to present and recommend products, and or, services to the customer in a professional manner.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Must be a minimum of eighteen years of age
• Must have a valid driver's license Must be able to pass pre-employment screening (background & drug test)

Related keywords: service advisor, automotive, automotive service advisor, service writer

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Application Question(s):

• Have you ever used Reynolds/Ignite software?
• This position is Monday through Friday from 8am - 6pm and one Saturday a month - can you meet these requirements?

Experience

• repair shop: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person