Scaled Program Manager (Contract)

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception
• 100 million+ free memberships for fans who may not be ready to pay just yet, and
• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Scaled Program Manager (Contract) to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

ABOUT THE TEAM

The Scaled Creator team is part of Creator Success and exists for one reason: to help every small and medium sized creator on Patreon feel supported, and grow their business on Patreon. We're a small team managing over 300,000 creators, so everything we do is high touch at scale. We work across everything from scaled communications to 1:1 gold glove relationship management, meeting every creator where they are in their journey.

ABOUT THE ROLE

We're looking for a Scaled Program Manager (Contract) to own the programming layer for the top of the Mid-Market creator portfolio. This is a new role built for someone who wants to design a playbook and series of programs from scratch.

You'll build and run scaled, higher-touch programs for top mid-market creators, serving as a touchpoint for ~600 creators. You'll design email series, run office hours, publish newsletters, and build 1:many programming touchpoints that feel personal at scale. And when a creator in your cohort needs more (i.e. a growth conversation, a product walkthrough, a real human in their corner) you'll know when to step in.

WHAT YOU'LL NEED

• 5 or more years of experience in creator success, partnerships, community management, or a related creator-economy role, or equivalent experience
• Demonstrated experience building or running scaled programs, lifecycle email campaigns, or creator programming
• Written communication skills demonstrated at scale
• Fluency with CRM and outreach tools (Salesforce, Airtable, or equivalent) and the ability to use data signals to prioritize work across a large creator cohort
• A track record of building repeatable processes and playbooks
• Able to define your own structure in an early-stage role - this program doesn't exist yet, and you'll be building the approach from the ground up

BONUS IF YOU HAVE

• Active or former creator yourself
• Experience at a creator platform, MCN, talent management firm, or creator-focused startup

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They're the reason we're here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don't quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.