Agent Product Manager (Enterprise)

San Francisco or New York CityPosted 5 weeks ago

Role Overview

Pallet is hiring a Agent Product Manager (Enterprise). This is a full-time role in San Francisco or New York City. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

About Pallet

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.

As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company in logistics.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.

$120,000 - $240,000
Full-time / Onsite (5 days/week) / ~25-30% Travel

About the Role

As Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break.

The Enterprise Agent Product Manager owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Forward Deployed Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve.

This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.

Why This Role Is Different

You won’t inherit a playbook, you’ll help build it. This role owns enterprise deployments end-to-end, translating messy real-world operations into live AI agent workflows. You’ll work directly with executives, shape how CoPallet scales, and play a defining role in how customers come to trust AI in mission-critical systems.

How You’ll Make an Impact

Serve as the executive point of contact for customer deployments and long-term success
Lead customer discovery to understand workflows, constraints, and success criteria
Translate complex business processes into executable AI agent workflows
Partner with Forward Deployed Engineers to validate assumptions and execute technically
Configure, test, and release agent configurations for customer use cases
Own deployment plans, timelines, risks, and stakeholder communication
Lead customer kickoffs, milestone reviews, QBRs, and executive updates
Proactively manage scope changes, escalations, and expectation-setting
Improve and scale onboarding and deployment processes over time
Travel for key customer milestones and kickoffs as needed (~25%)

What Success Looks Like

Customers have clearly defined, executable workflows aligned to their business reality
Deployments stay on track despite ambiguity, changing requirements, or complexity
Executives feel informed, confident, and trust Pallet as a long-term partner
Internal teams are aligned, accountable, and coordinated around customer outcomes
Deployment processes become more repeatable and scalable without sacrificing quality

What You’ll Bring

6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
Strong technical acumen: able to reason about workflows, APIs, and system behavior
Comfort operating in fast-moving, ambiguous environments
Excellent written and verbal communication skills
Experience managing multiple concurrent, high-stakes projects
Familiarity with LLMs, APIs, JSON
Strong Excel / PPT skills
SaaS experience
Basic SQL literacy

Nice to Have

Technical degree (CS, Engineering, Math) or equivalent experience
Experience with AI-driven or workflow automation products

Location & Logistics

In-person, based in our San Francisco office or NYC office
Travel required for major customer milestones
Interviewing: Remote with final in-person round

Interview Process

Chat with Recruiter (30 min)
Chat with Member of the Team (45 min)
Chat with Member of the Team (45 min)
Chat with Hiring Manager (45 mins)
Final Interview Loop (3 hours)
Background & reference checks

We move fast and keep candidates informed at every stage.

Compensation

The estimated salary range for this role is $120,000 – $240,000, depending on experience and skill set. In addition to base salary, we offer competitive equity, benefits, and growth opportunities. Final compensation will be determined based on a combination of factors, including experience, qualifications, and location.

Our Benefits

We invest in our people the same way we invest in our product: seriously.

🩺 Health, Vision, and Dental benefits
🏝️ Flexible PTO
➕ Life Insurance and Accidental Insurance
❤️‍🩹 Short-Term Disability Coverage
💸 Generous salary and equity for all staff
🪜 401k option; helping you save for the future
🧑‍🧑‍🧒‍🧒 Paid parental leave to support growing families
📚 Yearly learning and development stipend
🚌 Commuter benefits for Bay Area employees
🚘 Uber ride stipend if you ever have to work late in the office
🏡 Remote office home stipend to get you comfy in your space
🍔 Daily catered lunches provided
✈️ Onboarding trip to San Francisco HQ if you work remotely
🥤 Monthly happy hours
🎉 Annual Company Offsites; our last one was in Palm Springs CA 🌴

Workplace Policy

We are an in-person company. Our offices in San Francisco and New York City are where ideas get built, decisions get made, and the team gets stronger. We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.

Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to San Francisco for their first week to onboard and meet the team, and we cover the full trip. Most remote employees visit once a year after that, with all travel, lodging, and meals on us.

Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us. No surprises.

Equal Opportunity

Pallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Pallet’s Candidate Privacy Notice here.

Accommodations

Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at recruiting@pallet.com.

About Pallet

Pallet

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Frequently Asked Questions

How do I apply for the Agent Product Manager (Enterprise) position at Pallet?

Use the Apply button above to submit your application directly to Pallet. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Agent Product Manager (Enterprise) position at Pallet located?

This position is based in San Francisco or New York City. Pallet has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Agent Product Manager (Enterprise) at Pallet earn?

Pallet has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Agent Product Manager (Enterprise) role at Pallet posted?

This role was posted on June 2, 2026 (38 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.