Job Description
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
Interested in being considered for future Customer Success Manager opportunities at PagerDuty?
Connect with us here!
At PagerDuty, our Customer Success Managers are trusted advisors who partner closely with our customers to help them achieve business outcomes and transform how they work in real time. We love connecting with passionate customer advocates who thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life.
Our Customer Success team is the heartbeat of our customer experience—empowering businesses across industries to operate efficiently, scale securely, and continually improve their customer engagement.
What We Look For
- Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change.
- Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
- Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
- Skilled communicators who excel in consultative conversations—influencing at all levels and facilitating meaningful, outcome-driven discussions.
- Individuals who can translate complex technology concepts into actionable insights—helping customers realize ROI and drive growth through data-driven decisions.
A Day in the Life of a CSM at PagerDuty
- Act as a trusted advisor guiding customers through their digital transformation journey.
- Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
- Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
- Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
- Drive collaboration across internal teams to ensure customers experience maximum value and operational success.
If you’re excited about empowering organizations, driving measurable outcomes, and building lasting partnerships—let’s stay connected!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territori
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