PagerDuty Senior Customer Success Manager

Become a key player in customer success with PagerDuty as a Senior Principal Customer Success Manager based in Toronto. Your role will center around fostering lasting relationships and maximizing product adoption.

This senior position involves engaging with top stakeholders to provide meaningful insights into PagerDuty’s capabilities. You will employ your expertise in customer engagement strategies to guide clients toward realizing their digital operations goals. By anticipating and addressing potential challenges, you will cultivate a proactive environment for your clients’ success.

Key Responsibilities:

• Build trusted relationships within customer IT and Engineering teams
• Apply PagerDuty product knowledge to assist business priorities
• Lead customer process and change management initiatives
• Collaborate with sales to create risk assessment plans
• Conduct business reviews, training, and strategic meetings

Requirements

• 8–10 years of relevant customer-facing experience
• Proficient in developing comprehensive ROI models
• In-depth understanding of SaaS market dynamics
• Strong grasp of IT enterprise architecture and DevOps
• Proven success as a trusted advisor in business settings

Leverage your customer success acumen to make a lasting impact at PagerDuty. #J-18808-Ljbffr