Senior Executive : International Chat Support : 4.25 LPA : Grads and UG

Hi

We are looking to hire candidates for Chat Support Role

Exp : Min 1 Year in International/Domestic Chat Support

Sal : Max 4.25 LPA

Ritika: 8299619074

Satya: 9391207482

Shadiya: 7898822545

Avanija: 8086593576

Whatsapp Your CV @ 9151555419

Qualification: Graduate/UG

Daily Walkin : Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Key Responsibilities :

• Real-Time Engagement: Responding to customer inquiries promptly via live chat and messaging platforms to address queries or troubleshoot problems.
• Problem Resolution: Identifying customer needs and helping them use specific product features or providing step-by-step guidance to resolve technical issues.
• Record Management: Documenting customer interactions in CRM systems and updating internal databases with technical issue reports.
• Issue Escalation: Identifying and escalating complex cases to the appropriate departments while following up to ensure resolution.
• Proactive Support: Using chat invitations to reach out to website visitors based on their browsing behavior.

Essential Skills

• Written Communication: Exceptional command of grammar and tone to provide clear, professional, and empathetic responses.
• Multitasking: The ability to juggle multiple active chats without sacrificing the quality of service.
• Technical Proficiency: A typing speed typically ranging from 20 to 30 WPM.
• Soft Skills: High levels of empathy, patience, and a "positive attitude" to handle frustrated customers.
• Education: Usually requires a high school diploma or equivalent, though many Customer Support Specialist roles prefer a college degree or relevant certification.