Health & Wellness Center Manager

Job Title: Health & Wellness Center Manager (Sales & Operations)

Now Hiring: Health & Wellness Center Manager – OsteoStrong Tysons VA

Position: Center Manager

Location: 8609 Westwood Center Drive, Vienna VA 22182

Reports To: Regional Manager

Supervises: Coaches

Job Type: Full Time

Step into a role where you can make a real impact on people’s lives. OsteoStrong Tysons VA is hiring a Center Manager to lead sales, operations, and member experience. This role is ideal for a hands-on leader who enjoys sales conversations, daily center operations, team leadership, and delivering exceptional member experiences in a results-driven environment.

Why OsteoStrong?

At OsteoStrong, we’re more than just a wellness center — we’re a mission-driven community that empowers people to build strength, improve balance, reduce pain, and enhance longevity through breakthrough, science-backed technology. Our staff is passionate about empowering members to reach their health goals, and we support each other in maintaining a fun and motivating atmosphere. As the Center Manager, you’ll be at the heart of it all, ensuring everything runs smoothly while driving a culture of growth and excellence.

What We Stand For:

We Lead with Integrity and Respect

We do what’s right, own our actions, and treat everyone, team and members, with genuine care.

We Pursue Excellence with Passion and Innovation

We’re constantly improving, bringing energy and creativity to every interaction.

We Create Lasting Impact Through People and Purpose

We prioritize wellness, community, and meaningful results, not just workouts.

Role Focus:

This is a center leadership role with primary responsibility for membership growth, daily operations, and member retention. Coaching is a secondary responsibility and performed as needed to support the team.

What You'll Do

Sales & Growth:

The Center Manager is accountable for driving membership growth, conversions, and upgrades through effective sales execution and pipeline management.

· Sales Conversations: Lead in-bound and outbound sales inquiries. Conduct consultative wellness conversations aligned with OsteoStrong guidelines. Drive membership growth and conversions. This role requires confidence in discussing pricing, value, and long-term wellness commitments with prospective members.

· KPI Reporting: Manage and report on sales pipeline and KPIs.

· Upgrades: Help existing members get more from their membership by moving to higher tiered plans.

Operations and Center Management:

Own day-to-day center operations, ensuring accuracy, responsiveness, and timely resolution of member and staff issues.

· Lead with Energy: Create weekly schedules, manage shift changes, and ensure staff coverage during all hours of operation.

· Maintain a Welcoming Environment: Perform daily walkthroughs to guarantee a clean, safe, and inviting space with top-notch equipment. Report and schedule repairs and maintenance as needed.

· Own Daily Operations: Resolve front desk tasks swiftly and ensure all daily responsibilities are met. Update the system and follow up with members or staff to ensure issues are resolved.

• Onboard with Care: Welcome new hires, introduce them to our OsteoStrong culture, and help them thrive right from the start.

Member Experience:

● Empower Members: Ensure member inquiries, holds, and cancellations are handled with professionalism, empathy, and retention-focused solutions.

● Inspire and Motivate Members: Create a motivating, results-focused environment by showcasing member achievements through a well-maintained results wall and other approved recognition initiatives that celebrate progress and consistency.

● Community & Social Engagement: Support and contribute to center social media content like photos and short-form videos of center activities, member milestones, and events on OsteoStrong Tysons VA social channels (Instagram, Facebook, YouTube, TikTok), in alignment with brand guidelines and member consent requirements.

● Member Events & Retention Initiatives: Ideate, plan, and conduct engaging in-center events and community initiatives designed to educate, motivate, and inspire members—driving stronger relationships, increased engagement, and improved long-term retention.

Team Leadership & Coaching:

Responsible for developing staff.

· Foster a Positive Team Dynamic: Resolve any staff conflicts, mediate effectively, and keep the vibe upbeat and collaborative.

· Develop and Train Team: Conduct quarterly reviews for session coaches, weekly check-ins, and tailored training to bring out their best.

· Coaching: Provide session coaching coverage as needed to support operations and ensure member continuity.

What You Bring:

● Experience: 2-4 years in management, in fitness, wellness, or a membership-based business. Comfortable leading sales conversations and being accountable for results.

● Skills: Willingness to be hands-on while building systems and teams. Strong leadership & communication skills, and a knack for organization and problem-solving. Proficiency in member management systems e.g., CRM, billing, scheduling software etc.

● Physical Ability: Comfortable demonstrating fitness techniques and staying active around the center.

● Positive Attitude: A positive attitude to motivate members and session coaches.

Why You’ll Love It Here:

● Competitive Pay and Bonuses: Competitive base pay plus performance-based bonuses tied to center performance. (Base of $50,000 to $60,000 plus bonus).

● Health and Wellness Benefits: Healthcare, paid time off, and ongoing professional development opportunities.

● Exclusive Discounts: Enjoy OsteoStrong services and wellness products for yourself.

Apply Today

Ready to inspire others and lead a team in a fun, fast-paced environment? Send your resume and a cover letter detailing your experience.

OsteoStrong is an equal-opportunity employer. We believe in diversity and inclusion, and we’re committed to creating a welcoming environment for all.

Join OsteoStrong – where we help people live their best, healthiest lives, every day.

Pay: $50,000.00 - $60,000.00 per year

Benefits

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you comfortable leading inbound & outbound conversations with customers on membership sales?
• Do you have experience using member management software like iGoFigure or similar?
• Are you available to work on Saturdays and some weekday evenings based on center hours?
• This role occasionally requires covering session coaching for members when needed. You will be trained on it. Are you comfortable stepping in to coaching when required?

Experience

• managing a coaching team & operations: 2 years (Preferred)

Work Location: In person