Sales Associate (Retail)

Job Title: Sales Associate (Retail – Fine Jewellery) Location | Gurgaon

Experience Required | 1–2 years

About ORNAZ

ORNAZ is not just a jewellery brand — we’re building a new-age, digital-first luxury experience for modern India.

Founded in 2016, ORNAZ has grown into one of India’s leading D2C fine jewellery brands, specializing in diamond engagement rings, solitaires, and everyday fine jewellery. We are known for our high-quality craftsmanship, transparent pricing, and deeply personalized customer experience loved by top Indian celebrities and influencers.

Role Overview

We are looking for a customer-focused and well-presented Sales Associate to deliver an exceptional in-store experience.

In this role, you will interact directly with walk-in customers, understand their preferences, and guide them through their jewellery-buying journey. From first interaction to final purchase, you will ensure a premium, personalized experience while contributing to store sales targets.

Key Responsibilities

• Assist walk-in customers and provide a warm, premium in-store experience
• Understand customer needs and recommend suitable jewellery pieces
• Drive sales conversions and achieve monthly store targets
• Educate customers on product details, pricing, and customization options
• Support customers through high-value purchases like engagement rings
• Coordinate with backend/design teams for custom orders
• Maintain showroom presentation and product display standards
• Build long-term customer relationships and encourage repeat business

Requirements

• 1–2 years of experience in retail sales / luxury retail / jewellery sales
• Strong communication and interpersonal skills
• Well-groomed, presentable, and customer-focused
• Ability to understand customer preferences and suggest accordingly
• Comfortable handling high-value transactions
• Basic understanding of sales processes and customer handling

Why Work With ORNAZ?

• High-Impact Role: Be part of milestone moments like proposals and engagements
• Premium Customer Exposure: Interact with high-value clientele daily
• Fast Growth Environment: Join a rapidly scaling D2C brand
• Entrepreneurial Culture: Work closely with leadership—your ideas matter
• Learning Curve: Gain hands-on experience in luxury retail and customer experience
• Career Growth: Path to senior sales, store leadership, or client advisory roles

What We Offer

• Competitive fixed salary + high-performance incentives
• Opportunity to work with a premium, fast-growing jewellery brand
• Exposure to luxury retail and high-value customer interactions
• Career growth in a high-performance environment

Bonus (Good to Have)

• Experience in jewellery, fashion, or luxury retail
• Prior experience in customer-facing roles
• Basic knowledge of diamonds/jewellery

Key Details

Company: ORNAZ (Fine Jewellery Brand)

Location: Gurgaon (On-site)

Experience Required: 1–2 years

CTC: ₹4–6 LPA (Fixed) + Incentives*

*No upper cap on incentives – among the best in the industry

P.S. If you love interacting with people, styling jewellery, and creating memorable customer experiences—you’ll fit right in.