Bilingual Customer Success Specialist
Options Consulting SolutionsRole Overview
Options Consulting Solutions is hiring a mid-level Bilingual Customer Success Specialist. This is a full-time role in Ontario. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
BILINGUAL CUSTOMER SUCCESS SPECIALIST
FULL-TIME
NORTH YORK, ON
Are you bilingual in French and English and are comfortable working in a fast-paced, customer-focused environment?
Are you looking for a stable role at an excellent organization?
The Company
Our Client is a Canadian wholesaler with a dedication to selecting the best products from around the world.
Company Perks and Rewards
- Competitive Salary ($60-67K)
- Generous vacation and benefits
- Stable, supportive work environment
- Ongoing training to set you up for success
The Job!
As a Bilingual Customer Success Specialist, you will serve as a key point of contact for customers, supporting assigned sales territories in partnership with an Account Manager. You will:
- Manage incoming orders and coordinate timely processing of customer requests and product samples
- Proactively connect with customers by phone and email to share updates, recommend solutions, and identify growth opportunities
- Prepare and organize sales support materials, including presentations, pricing tools, and product information
- Distribute regular territory communications and promotional updates
- Maintain accurate customer records and ensure account information remains current
- Respond promptly to pricing inquiries, order status questions, and service-related concerns
- Provide full sales support coverage during Account Manager absences
- Identify and research potential markets and prospects within the assigned territory
- Assist with sales quoting, rebate summaries, and internal reporting as required
- Collaborate cross-functionally, including occasional support with collections and administrative tasks
What you bring to the job
You are someone who is comfortable engaging customers by phone, email, and virtual presentations. You come with:
- Fully bilingual in English and French, with strong spoken and written communication skills
- Extensive experience (10+ years) in sales coordination, customer success, or inside sales support
- Highly organized with strong attention to detail and follow-through
- Strong proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and general business systems
- Collaborative team player with a proactive, solutions-oriented mindset
- Background supporting product-based sales, particularly regulated or technical product lines is an asset
- Experience working within a close-knit or entrepreneurial business setting
- Post-secondary education in Business, Sales, Marketing, or a related field—or equivalent professional experience
Qualified job seekers are asked to apply with attention to Shannan Wiloughby. Reference #13896.
Expected Compensation: CAD $60,000.00 - $67,000.00 per annum.
Existing Position Vacancy: Yes
I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!
Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.
You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Facebook for job searching tips and other updates.
Pay: $60,000.00-$67,000.00 per year
Application question(s):
- How many years of sales coordination, customer success, or inside sales support do you have?
- Are you bilingual in French & English?
Work Location: In person
Frequently Asked Questions
How do I apply for the Bilingual Customer Success Specialist position at Options Consulting Solutions?
Use the Apply button above to submit your application directly to Options Consulting Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Bilingual Customer Success Specialist position at Options Consulting Solutions located?
This position is based in Ontario. Options Consulting Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Bilingual Customer Success Specialist at Options Consulting Solutions earn?
Options Consulting Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Bilingual Customer Success Specialist role at Options Consulting Solutions posted?
This role was posted on May 12, 2026 (27 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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