Hospitality Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Meeting Support Specialist is responsible for supporting training rooms and event spaces, ensuring all setups are completed accurately and on time. This role will float between floors assisting Floor Hosts with meeting support needs and providing Audio Visual (AV) assistance as required. The ideal candidate is detail-oriented, service-driven, and comfortable working in a fast-paced corporate environment.

Pay: $21.00

Key Responsibilities

Meeting & Event Setup

• Set up training and conference rooms according to client specifications, diagrams, and event forms
• Arrange furniture, materials, and equipment based on meeting requirements
• Place training materials on tables as requested
• Tape down wires and ensure all AV setups are safe and presentable
• Move airwalls to adjust room sizes for events and training sessions
• Ensure rooms meet client expectations including lighting, temperature, supplies, and AV needs

Room Readiness & Maintenance

• Verify rooms are properly prepared before and after meetings
• Remove leftover materials and reset spaces after events
• Ensure all equipment is returned to storage or properly staged for next use
• Conduct floor walkthroughs to ensure all spaces remain clean, organized, and guest-ready

Meeting Support & Customer Service

• Monitor meeting rooms for attendance, timing, no-shows, and proper usage
• Support Floor Hosts and assist with real-time meeting needs across floors
• Maintain strong customer service standards and respond to in-person, email, and phone inquiries
• Stay informed of building activities to provide accurate and timely information to guests and staff

Operations & Reporting

• Capture and document customer interactions and service updates
• Use available tools and resources to anticipate needs and resolve issues proactively
• Support a first-point-of-contact resolution approach wherever possible

Qualifications

• 2–3 years of experience in hospitality, hotel operations, event planning, or a similar service environment preferred
• Strong technical aptitude, including Microsoft Office Suite, Google Workspace, and AV equipment
• Ability to stand and remain active for extended periods
• Comfortable working in a fast-paced, high-energy environment
• Strong communication, listening, and professional interpersonal skills
• Ability to interact with clients at all professional levels
• High attention to detail and strong organizational skills
• Flexible, adaptable, and able to manage shifting priorities

Core Competencies

• Client-first mindset
• Attention to detail and accuracy
• Strong multitasking and prioritization skills
• Problem-solving and decision-making within scope of role
• Ability to work under pressure and meet deadlines
• Professional communication (verbal and written)
• Technology proficiency and adaptability

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.