Business Process Professional III

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

JOB SUMMARY

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Job Profile Summary

With a focus on ONEOK's Natural Gas Pipeline footprint, this Commercial Business Process Optimization (BPO) team member will collaborate closely with business stakeholders and IT to support, maintain, and enhance ETRM, TIES, Quorum, and Transaction Management application platforms. The role requires prior functional and strong technical experience and will operate across multiple application instances with varying levels of automation and customization.

Responsibilities include supporting projects, defining business requirements and testing criteria, providing day-to-day application support, and identifying process improvement opportunities. The ideal candidate brings an understanding of natural gas pipeline commercial, logistical, and accounting business processes, along with strengths in problem solving, process improvement, stakeholder communication, cross-functional collaboration. This role will contribute to BPO initiatives including business process analysis, project delivery, product backlog management, data governance, and continuous improvement efforts.

Essential Functions and Responsibilities

• Develop strong working relationships and collaborate with business users, IT stakeholders, consultants, and vendors to support business objectives.

• Lead and perform business process reviews, making recommendations for improvements and/or changes to resolve deficiencies.

• Research and recommend new processes or technology solutions as needed.

• Solicit feedback and seek alignment with IT and business subject matter experts.

• Drive effective use of existing processes and systems and partner with leadership to develop standards and best practices.

• Identify and implement appropriate controls for business processes and technology solutions.

• Lead implementation of process or technology improvement opportunities by managing large, complex, and/ or cross-functional projects.

• Collaborate with project sponsors and project teams to define project scope, develop project schedules, gather business requirements, establish project team roles and responsibilities, monitor progress and hold project team accountable for delivery of tasks, develop and execute project communication plans.

• Research, identify and understand technology solution limitations.

• Recommend technology enhancements and/or additional solutions.

• Provide ongoing business user support such as advanced triaging and resolution of application issues, maintaining application configuration, testing system changes and enhancements, and development and delivery of training materials.

• Support the documentation of business requirements for product backlog tasks and projects, as well as new or existing software applications, business processes, and/or integration and reporting requirements.

• Support product backlog prioritization in collaboration with management, business users and IT.

• Identify business problems or management objectives that can be addressed through data analysis and reporting.

• Develop and maintain moderate to complex business intelligence analysis in support of strategic initiatives.

• Prepare and present recommendations for new or enhanced solutions to management.

Education

• Bachelor's Degree in Finance, Business Administration, Accounting, Engineering, Construction Management, Computer Science, MIS, or combination of formal education and the following job-related experience preferred:

Work Experience

• 5-7 years of experience supporting ETRM, TIES, Quorum, or Transaction Management commercial applications AND business processes within an asset‑intensive or transaction‑driven environment, with exposure to enterprise systems used for deal execution, scheduling, settlement, or financial close.

• Experience defining and implementing project scope and requirements, managing project deliverables, and leading a project team to ensure successful delivery.

• Experience with providing user support, testing, training, documenting product requirements, and managing and prioritizing a product backlog.

• Experience researching, analyzing and composing reports, procedures, forms and correspondence

• Experience with the energy industry, midstream preference, especially pertaining to technology solutions development

• Experience supporting application process enhancements, system changes, or operational initiatives in a production environment, including user support, issue resolution, data validation, testing coordination, and change adoption.

• Working knowledge of Measurement to Settle process flows, including how upstream decisions impact downstream execution, controls, and reporting across multiple functions.

Knowledge, Skills and Abilities

• Skills in: use and function of office equipment including computers and applicable software.

• Skills in: communicating effectively in writing and verbally.

• Skills in: conducting meetings, developing and presenting information to individuals and groups.

• Skills in: self-motivating and self-directing; adapting quickly to new or changing responsibilities.

• Skills in: developing solutions to complicated issues using abstract thinking in new or complex situations.

• Skills in: managing and prioritizing multiple assignments with competing deadlines.

• Ability to: work collaboratively with a wide variety of people, including leaders, peers, customers, vendors and other stakeholders.

• Ability to: negotiate, resolve conflicts and build commitment.

• Ability to: communicate technical topics to non-technical users.

• Ability to: proactively identify and propose value additive initiatives.

• Ability to: apply an understanding of economic concepts and business drivers.

• Ability to: identify, research, evaluate and prioritize problems and develop recommendations for appropriate action.

• Ability to: work under stressful conditions and time constraints; adjusting to respond to changing circumstances.

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)

• Walking: Moving about on foot (Frequently)

• Sitting: Remaining in a seated position (Constantly)

• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)

• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)

• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)

• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)

• Climbing: Ladders, Stairs (Occasionally)

• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)

• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)

• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)

• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)

• Crawling: Moving about on the hands and arms in any direction (Occasionally)

• Reaching: Extending hands and arms in any direction (Constantly)

• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)

• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)

• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)

• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)

• Hearing: Perceiving the nature of sound by the ear (Frequently)

• Tasting/Smelling: (Occasionally)

• Near Vision: Clarity of vision at 20 inches or less (Constantly)

• Far Vision: Clarity of vision at 20 feet for more (Frequently)

• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)

• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

• Well lighted, climate controlled areas (Constantly)

• Frequent repetitive motion (Constantly)

• CRT (Computer Monitor(s)) (Constantly)

Travel

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547​.

Expected Salary Range

$92,000.00 - $138,000.00