Nursing Office Assistant (Medical Office Assistant)

Nursing Office Assistant – Third Party Programs

Department: Nursing

Reports To: Division Lead, IVF Teams

Location: Vancouver Clinic

Work Schedule: 7.5 hours per day/37.5 hours per week. Weekend and Stat holidays in urgent need only.

Overview

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:

This position supports our Reproductive Endocrinology and Infertility (REI) specialists and the Third-Party Reproduction team and is responsible for delivering the highest level of customer service and exceptional patient centered care and support to Olive Fertility Centre’s Third-Party Programs’ patients.

Key Areas of Involvement Include:

• Document organization and management to assist administration workflow.
• Manage new referrals and new patients by organizing chart set up, linking charts, & setting up preliminary screening.
• Igenomix Set-ups and Management:
• Provide patients with information on carrier genetic testing, testing set up, and following up results with nursing team when applicable.
• Manage Third-Party Programs administrative tasks.
• Load requisitions for patient work-up.
• Upload all Third-Party Programs paperwork, including counseling reports and legal letters.
• Set up satellite care for out-of-town patients.
• Work collaboratively with other clinic locations as needed.
• Other related administrative duties as required.

Qualifications

Education, Training and Experience:

• Successful completion of a Medical Office Assistant certificate program.
• Three to five years’ experience in a specialist’s office scheduling multiple types of appointments.
• Minimum of three (3) years’ experience working collaboratively with other healthcare professionals within a medical facility.

Skills and Abilities:

• Ability to work quickly and accurately in all areas of responsibility.
• Ability to anticipate patients’, nurses’, and physicians’ needs.
• Demonstrated ability to organize and prioritize work in an environment subject to changing deadlines, stress, and interruptions.
• Ability to communicate effectively both verbally and in writing.
• Proven professional, positive attitude in all aspects of work.
• Ability to remain aware of other team members and to adjust workload to assist when required.
• Ability to work independently and as a member of a multi-disciplinary team.
• Broad knowledge of computerized database programs including EMR software.
• Proficient in the use of personal computers and applicable software applications.
• Physical ability to carry out all duties of the position.

Job Types: Full-time, Permanent

Pay: From $27.50 per hour

Benefits

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Ability to commute/relocate:

• Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (required)

Education

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience

• Medical office: 3 years (required)

Work Location: In person