Customer Service & Calling Representative (Telemarketer)

Job Overview

We are seeking a dynamic and motivated Customer Service & Calling Representative (Telemarketer) to join our team. This role involves engaging with potential clients through outbound calls, promoting our products and services, and building strong relationships to support business growth. The ideal candidate will possess excellent communication skills, a proactive attitude, and experience in sales or telemarketing. Bilingual abilities in Spanish are a plus, as well as familiarity with sales technology platforms like Salesforce. This position offers an opportunity to develop your skills in inside sales, business development, and technical sales within a fast-paced environment.

Duties

• Conduct outbound calls to prospective clients to generate leads and promote products or services
• Engage customers through effective communication, demonstrating strong negotiation skills
• Qualify leads and identify customer needs to tailor sales pitches accordingly
• Maintain detailed records of interactions using CRM tools such as Salesforce
• Follow up with potential clients to nurture relationships and close sales opportunities
• Collaborate with the marketing team to implement outreach strategies
• Provide exceptional customer service by addressing inquiries and resolving issues promptly
• Support business development initiatives by identifying new market opportunities
• Stay informed about product features, industry trends, and competitive landscape to enhance sales effectiveness

Skills

• Proven experience in telemarketing, inside sales, or B2B sales environments
• Strong negotiation and communication skills in English; Spanish language skills are a plus
• Familiarity with marketing strategies and customer engagement techniques
• Proficiency with CRM platforms such as Salesforce or similar technology sales tools
• Excellent verbal and written communication abilities
• Ability to work independently and as part of a team in a fast-paced setting
• Strong organizational skills with attention to detail
• Ability to adapt messaging based on customer needs and feedback
• Business development mindset with a focus on building long-term client relationships

This role is ideal for individuals passionate about sales, customer service, and technology-driven outreach efforts. We value proactive professionals who are eager to contribute to our growth while developing their career in a supportive environment.

Pay: $20.00-$30.00 per hour

Work Location: Hybrid remote in Windsor, ON N9A 1C2