Customer Service Representative - Metal

Here’s What You’ll Get To Do

• Maintain broad knowledge of product offerings and services of the organization.
• Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer.
• Accurate processing and data entry of phone, fax, and e-mail orders in accordance with cut off times and other time constraints.
• Coordinate between sales and production to meet customer deadlines.
• Maintain good communication channels with product and support staff.
• Small project coordination/management.
• Communicate with customers to determine expected delivery date and time.
• Coordinate and resolve product or service problems.

What We’re Looking For

• A minimum of 1 year previous customer service experience in customer facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Self-starter with the ability to handle multiple projects, customer phone calls, prioritize workload and work with minimal supervision.
• Strong computer skills, extensive knowledge of Microsoft Office suite a must, including Outlook, Word, Excel and SharePoint; experience with EPICOR is a plus.
• Strong organizational and listening skills; positive work attitude.
• Strong attention to detail
• Need to have good working knowledge of fabrication and installation to have a good understanding of customer needs.
• Great ability to work in a team environment and independently
• Must be able to communicate effectively and professionally (oral and written)
• Ability to read, interpret, and understand architectural drawings, and specifications is a plus.
• Knowledge of aluminum glazing systems and their applications.
• Capable of working overtime when required. 
• Occasional visits to the plant floor require following all plant safety rules.