Customer Service Representative

Full Timeentry

Cleveland, OHPosted 14 days ago

Role Overview

Oldcastlebuildingenvelope is hiring a entry-level Customer Service Representative. This is a full-time role in Cleveland. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

SAPORCompensationBenefitsPrivacyComeJoinUs

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Here’s What You’ll Get To Do

Maintain broad knowledge of products and services of the organization
Document customer interactions and transactions
Data entry of faxed, emailed, and phoned in orders for production
Coordinate between sales and production to meet customer expectations
Maintain good communication channels with product and support staff
Communicate with customers to determine expected delivery date and time.
Coordinate and resolve product or service problems
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
Any additional duties as assigned by management

What We’re Looking For

A minimum of 1 year previous customer service experience in customer facing role
A minimum of 1-2 years experience in construction or manufacturing industry in any setting
Preferred experience with AS400, SAP
Strong organizational and listening skills
Strong attention to detail
Great ability to work in a team environment and independently
Coordinate and prioritize work with deadlines
Excellent written and verbal communication skills
Strong ability to read and communicate requirements in fractions
Excellent ability to read, interpret, and understand drawings, blueprints and specifications
Up to 10% of role involves working in a manufacturing floor environment

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

About Oldcastlebuildingenvelope

Oldcastlebuildingenvelope

On-site

213 other open roles at Oldcastlebuildingenvelope on TryApplyNow.

View all 214 roles at Oldcastlebuildingenvelope

Frequently Asked Questions

How do I apply for the Customer Service Representative position at Oldcastlebuildingenvelope?

Use the Apply button above to submit your application directly to Oldcastlebuildingenvelope. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Service Representative position at Oldcastlebuildingenvelope located?

This position is based in Cleveland. Oldcastlebuildingenvelope has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Service Representative at Oldcastlebuildingenvelope earn?

Oldcastlebuildingenvelope has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Service Representative role at Oldcastlebuildingenvelope posted?

This role was posted on June 25, 2026 (14 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Service Representative role at Oldcastlebuildingenvelope entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Oldcastlebuildingenvelope has listed.