Customer Service Rep

Full Timeentry

Elk Grove Village, ILPosted 16 days ago

Role Overview

Oldcastlebuildingenvelope is hiring a entry-level Customer Service Rep. This is a full-time role in Elk Grove Village. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is focused on servicing customers by providing product and service information, resolving product and service problems, and processing orders. This position reports the Service Center Manger.

This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!

Job Responsibilities

Maintain broad knowledge of clients, products and services of organization
Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
Communicate with customers to determine expected delivery date and time
Enter and track orders in our AS400 system
Accurately process phone, fax and email orders by data entry

Qualification Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred
Minimum 1 year customer service experience
Computer experience, ability to accurately type numbers
Good problem-solving skills
Ability to work independently and prioritize work deadlines
Ability to work in fast paced, team environment to meet required deadlines

Position Pay Range

$20—$22.60 USD

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

About Oldcastlebuildingenvelope

Oldcastlebuildingenvelope

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Frequently Asked Questions

How do I apply for the Customer Service Rep position at Oldcastlebuildingenvelope?

Use the Apply button above to submit your application directly to Oldcastlebuildingenvelope. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Service Rep position at Oldcastlebuildingenvelope located?

This position is based in Elk Grove Village. Oldcastlebuildingenvelope has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Service Rep at Oldcastlebuildingenvelope earn?

Oldcastlebuildingenvelope has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Service Rep role at Oldcastlebuildingenvelope posted?

This role was posted on June 23, 2026 (16 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Service Rep role at Oldcastlebuildingenvelope entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Oldcastlebuildingenvelope has listed.