Customer Service Rep 1

This position reports directly to the Scheduling Manager and is responsible for managing and maintaining internal customer accounts. Candidates must have excellent communication and interpersonal skills to provide support to both the customers and production personnel. Successful execution requires clear and concise communication, both written and oral. Ability to prioritize tasks with attention to detail, and critical thinking while delivering the highest level of quality. The ideal candidate will be customer focused, a team player and love to talk with and take care of our customers.

What You'll Get To Do:

• Develop meaningful relationships with internal and external customers
• · Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
• · Receive and accurately process orders. Enter orders into our ERP system
• · Review sales orders for accuracy. Release to production for a schedule review
• · Maintain orders as needed. Processing adds, deletes, or changes
• · Provide timely and comprehensive order status updates to customers
• · Generate purchase orders for outside aluminum and paint requirements
• · Identify and resolve issues before they impact schedules
• · Collaborate with the scheduling team to address scheduling issues
• · Work with EPICS and EPICOR ERP systems

What We’re Looking For:

• · A commitment to safety-first
• · A minimum of two years' experience in customer service.
• · Strong organizational and planning abilities and excellent analytical and problem-solving skills
• · Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
• · Innate ability to apply listening skills and providing detailed responses regarding order completion
• · Intellectual curiosity towards improving processes within the department
• · Must be a team player who is willing to directly assist the team as needed
• · Strong ability to build trusting relationships
• · Integrity, professionalism, and customer-focused problem-solving skills
• · Strong interpersonal, written, and verbal communication skills required
• · A growth mindset with a drive to exceed expectations
• · Proficiency with computers. Microsoft Excel, Word, and Outlook
• · Other duties as assigned.