Technical Account Manager - Central

Full Time

Texas, USAPosted 8 weeks ago

Role Overview

Obsidiansecurity is hiring a Technical Account Manager - Central. This is a full-time role in Texas. Part of Obsidiansecurity's Risk hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Risk roles is $85k-$120k (based on 142 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies.

Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they’re transforming how SaaS is secured.

With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.

A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to provide technical advice on the use of Obsidian solutions and serve as a subject-matter expert on SaaS security challenges and best practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role, and is excited about the opportunity to work in a SaaS security start-up. This is a 100% remote role with a preference for candidates located in Texas or Chicago, IL.

About the Role:

Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes.
Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
Create and deliver Account Health checks and Quarterly Business Review

About You:

A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
Experience in building and managing strong customer relationships
Experience with cybersecurity, especially Cloud and SaaS security concerns
Ability to prioritize and manage multiple requests while delivering results
Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
Experience interacting with APIs, integrations, and middleware
An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
Versed in software engineering (Python) is a definite plus
Experience with cybersecurity solution stacks
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
Willingness to travel occasionally to meet with customers, not expected to exceed 5%

Employee Benefits

Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:

Competitive compensation with equity and 401k
Comprehensive healthcare with dental and vision coverage
Flexible paid time off and paid holiday time off
12 weeks of new parent or family leave
Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Pay Transparancy

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com

Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.

Base Salary Range

$135,000—$160,000 USD

About Obsidiansecurity

Obsidiansecurity

RiskOn-site

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Frequently Asked Questions

How do I apply for the Technical Account Manager - Central position at Obsidiansecurity?

Use the Apply button above to submit your application directly to Obsidiansecurity. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Technical Account Manager - Central position at Obsidiansecurity located?

This position is based in Texas. Obsidiansecurity has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Technical Account Manager - Central at Obsidiansecurity earn?

Obsidiansecurity has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Technical Account Manager - Central role at Obsidiansecurity posted?

This role was posted on May 13, 2026 (58 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.