Role Overview
Novaflow is hiring a mid-level Customer Support Specialist. This is a full-time role in Brockville. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Summary of the Position
Reporting to the Customer Support Manager, the support specialist’s primary role will be intake of reported issues, provide entry level troubleshooting and coordinate with an elevated internal support structure. Maintain and revise documentation and training information on Novaflow’ s custom built dispensing solutions. Attention to detail and multi tasking skills will be needed to ensure customer issues are addressed in a timely manner.
Key Responsibilities and Duties
· Provide Initial point of contact for Corob customers throughout North America. Troubleshoot problems called in, live chatted, or emailed to support the operation of our custom software and hardware solutions.
· Determine possible mechanical/pneumatic solutions to pass onto client maintenance department using system specific internally generated documentation.
· Train clients on features of software as they become more proficient with Novaflow Applications.
· Generate training materials for internal and external customers.
· Ensure case notes are accurate and updated in a timely manner.
Essential Skills & Education
· Post secondary accreditation in applicable fields or equivalent experience
· Excellent Customer Service skills, Interpersonal Skills, English speaking / writing Bilingual an asset
· Time management skills and ability to complete tasks in a timely manner.
· Programming experience with SQL, C#, .net framework
· Adept in the use of the full suite of Microsoft Office applications.
· Proficient with computer architecture, Microsoft Operating systems, MSSQL.
· Proficient in both written and verbal communication in English, multilingual considered an asset.
Beneficial Additional Skills & Experience
· Familiarity with Electro-pneumatics, fluid dynamics.
· Customer Support Experience.
· Mechanical aptitude.
· Working knowledge of software programming and methodologies.
· Experience working with and supporting a manufacturing environment.
· Networking and IT related Knowledge
· Database management skills
Contact
Send resume and cover letter to admin.novaflow@corob.com
Pay: $50,000.00-$70,000.00 per year
Benefits
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
About Novaflow
Novaflow
novaflowapp.com
Frequently Asked Questions
How do I apply for the Customer Support Specialist position at Novaflow?
Use the Apply button above to submit your application directly to Novaflow. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Specialist position at Novaflow located?
This position is based in Brockville. Novaflow has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Specialist at Novaflow earn?
Novaflow has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Specialist role at Novaflow posted?
This role was posted on July 10, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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