Client Servicing Manager

Job Description: Client Servicing Manager (FMCG Background) - Advertising Agency Position: Client Servicing Manager Location: Gurgaon Company: Nothing Else Matters (@NEMDigital) Industry: Advertising Job Type: Full-time Agency Overview At Nothing Else Matters (NEM Digital) , we have pioneered modern marketing for the past 8 years with our unique #Direct To Fan Model.

We specialize in merging Data + Creativity + Technology to humanize virtual connections and build trust. Our clientele includes renowned names like Meta (Facebook) , Microsoft , Dulux , Sennheiser , Kent, Dabur and many more alongside scaling D2 C startups in the Deep Tech & Consumer goods segment. This is the place to be if you are a sales-driven professional passionate about modern marketing, building relationships with C-suite executives, and driving tangible business outcomes.

Role Overview:

As a Client Servicing /Account Manager , you will be the driving force behind ensuring that client relationships are nurtured and the work delivered is of the highest quality.

Acting as both a project manager and a strategic advisor, your role will be to understand client business goals, craft tailored digital strategies, and lead the integration of marketing efforts across platforms.

You will manage a team to ensure timely delivery, collaborate closely with media partners, and continuously seek innovative solutions for clients in the Tech or FMCG sectors .

If you're a dynamic, detail-oriented leader with a strong digital understanding and a passion for building relationships, we'd love to meet you. Key Roles &

Responsibilities: Client Strategy & Digital Leadership: Formulate & Oversee Strategy: Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.

Client Integration: Take the lead in integrating and aligning the client’s media efforts across digital channels, acting as the cornerstone for future work.

Research & Data Insights: Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.

Innovative Solutions: Continuously identify new, innovative opportunities that add value to the client’s business and align with their long-term goals.

Platform Mastery: Stay abreast of emerging digital trading platforms and advise on their potential for the client’s digital strategy.

Be a driver for scaling digital opportunities. Client & Team Relationship Management: Media & Partner Relations: Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client’s needs and vision.

Team Collaboration: Lead and manage internal teams effectively, ensuring that assignments are organized and executed efficiently.

Provide guidance and mentorship to junior team members.

Client Communication: Build and maintain a deep understanding of your client’s business, providing proactive solutions and recommendations.

Communicate complex strategies clearly and confidently in client meetings.

Regular Reporting: Provide timely updates and clear communication to internal stakeholders and clients.

Manage status meetings, ensuring goals and objectives are met. Project & Resource Management: Timely Delivery: Ensure all client deliverables are completed on time, within budget, and to the highest standard.

Client Requests: Serve as the first point of contact for clients’ project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.

Resource Management: Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.

Problem Solving: Demonstrate sharp strategic thinking and effective problem-solving abilities when challenges arise, ensuring minimal impact on campaign performance. Leadership & Development: Team Leadership: Lead by example, offering guidance and mentorship to junior account management staff.

Foster a collaborative and positive team environment.

Training & Development: Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.

Client Development: Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.

Required Skills &

Qualifications: Experience: 3-5 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base. Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results.

Industry Knowledge: In-depth understanding of the tech or FMCG sectors, including emerging trends, cons