Site Reliability Engineer 1 - Network Engineer

Summary

Site Reliability Engineer focusing on network operations within a 24/7 NOC to monitor application services and critical network infrastructure, lead incident response for P1/P2 outages, perform deep technical troubleshooting across the stack, and drive automation and observability improvements. Role is onsite at corporate headquarters supporting rotating shifts including weekends.

Responsibilities

• Maintain real-time monitoring of application services, network infrastructure, and business KPIs
• Participate in 24/7 on-call rotations and respond to PagerDuty alerts
• Lead P1 and P2 incident troubleshooting and coordinate cross-team remediation
• Perform network diagnostics, packet analysis, and performance testing during incidents
• Monitor and troubleshoot routers, switches, firewalls, load balancers, wireless systems, and SD-WAN
• Analyze network performance, identify bottlenecks, and recommend optimizations
• Document root cause analyses and produce actionable remediation reports
• Develop automation and scripts to remediate common incidents and reduce manual toil
• Build and refine monitoring dashboards and support SLO SLI definition

Requirements

• 1 years experience in site reliability engineering, NOC operations, or similar roles (lower bound)
• Strong networking knowledge including TCP IP, OSI model, BGP, OSPF, switching, VLANs, DNS, DHCP, and VPNs
• Hands-on experience with network monitoring and packet analysis tools such as Wireshark and tcpdump
• Experience with Juniper routing and switching and enterprise wireless platforms such as MIST or Aruba
• Proficiency with monitoring platforms like New Relic and tooling such as PagerDuty ServiceNow and Jira
• Cloud networking experience with AWS or Azure and familiarity with containers and orchestration
• Programming and automation skills in Python Go Bash or PowerShell
• Proven experience managing P1 P2 incidents and performing root cause analysis