Deputy Manager/Manager- Group Operations

Role Overview:

You will be responsible for overseeing the Policy Issuance process for B2B Group Business as a Deputy Manager/Manager in Noida. Your main role will involve leading and managing the end-to-end policy issuance process within the insurance company. This includes ensuring efficient workflow, maintaining high levels of accuracy, and adhering to all regulatory and compliance standards. You will play a crucial role in optimizing processes, implementing technology solutions, and ensuring timely and accurate policy delivery to customers.

Key Responsibilities:

• Oversee the entire policy issuance lifecycle, including scrutinizing application and other documents, uploading insured data into the policy admin system, generating master policy documents, and dispatching them to customers.
• Ensure accurate and efficient processing of all policy applications while adhering to service level agreements (SLAs) and internal benchmarks.
• Lead, mentor, and motivate a team of policy issuance specialists to ensure high performance and productivity.
• Collaborate with underwriting, sales, claims, Partner Onboarding, Finance, and other departments to resolve discrepancies and ensure seamless policy issuance.
• Develop and analyze key performance indicators (KPIs) related to policy issuance such as turnaround time, error rates, and volumes.
• Prepare regular reports for senior management on operational performance, trends, and challenges.
• Address and resolve complex policy issuance queries and escalations from internal and external stakeholders.
• Coordinate with cross-functional teams to ensure closure of open debit/credit balances within defined timelines.
• Support audit processes by providing necessary documentation and reconciliations for internal and external audits.
• Identify bottlenecks and inefficiencies in the policy issuance process, explore solutions for improvement, and develop automation tools for enhanced accuracy.
• Utilize technology and automation tools to optimize workflows and reduce manual intervention.
• Participate in cross-functional projects aimed at improving overall operational efficiency.

Qualifications Required:

• Bachelor's degree in Business Administration, Finance, Insurance, or a related field. A Master's degree or relevant professional certifications (e.g., LOMA, FLMI, AIII, FIII) are a plus.
• Minimum of 5-8 years of experience in insurance operations, with a significant focus on policy issuance.
• Proven experience in a team leadership or managerial role.
• In-depth knowledge of insurance products such as Life, General, Health, etc.
• Understanding of B2O, Group Credit Life Insurance products would be preferred.

Additional Company Details (if available):

• Key Stakeholders: Internal - Sales, Finance, Partner Onboarding, Customer service, Department/Operations/Management, IT. External - Customer, Partner, Vendors, Banks.
• Measures of Success: Adherence to SLA and KPIs, quality in deliverables, compliance and audit rating, closure of reconciliation on time, automation and initiatives taken.
• Key Competencies & Skills Required: Committed and Result Oriented, Strong Analytical and problem-solving abilities, Hardworking, Good Communication Skill, Attention to detail. Role Overview:

You will be responsible for overseeing the Policy Issuance process for B2B Group Business as a Deputy Manager/Manager in Noida. Your main role will involve leading and managing the end-to-end policy issuance process within the insurance company. This includes ensuring efficient workflow, maintaining high levels of accuracy, and adhering to all regulatory and compliance standards. You will play a crucial role in optimizing processes, implementing technology solutions, and ensuring timely and accurate policy delivery to customers.

Key Responsibilities:

• Oversee the entire policy issuance lifecycle, including scrutinizing application and other documents, uploading insured data into the policy admin system, generating master policy documents, and dispatching them to customers.
• Ensure accurate and efficient processing of all policy applications while adhering to service level agreements (SLAs) and internal benchmarks.
• Lead, mentor, and motivate a team of policy issuance specialists to ensure high performance and productivity.
• Collaborate with underwriting, sales, claims, Partner Onboarding, Finance, and other departments to resolve discrepancies and ensure seamless policy issuance.
• Develop and analyze key performance indicators (KPIs) related to policy issuance such as turnaround time, error rates, and volumes.
• Prepare regular reports for senior management on operational performance, trends, and challenges.
• Address and resolve complex policy issuance queries and escalations from internal and external stakeholders.
• Coordinate with cross-functional teams to ensure closure of open debit/credit balances within defined timelines.
• Support audit processes by providing necessary documentation and