Software Engineer, CX

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong><br>We are looking for a Software Engineer with hands-on experience in Node.js and AWS, along with exposure to AI-driven development using Claude. You will be working on building scalable backend services and integrating AI capabilities into real-world applications, including intelligent automation and copilot-like features.</p> <p><strong>How will you make an impact?</strong><br>·&nbsp; Build scalable backend services and APIs using Node.js</p> <ul> <li>Develop and maintain microservices-based architecture</li> <li>Work with AWS services such as Lambda, API Gateway, S3, DynamoDB, and messaging systems (SQS/SNS)</li> <li>Integrate AI capabilities using Claude APIs for use cases like summarization, Q&amp;A, and workflow automation</li> <li>Implement prompt-based logic and simple orchestration for AI workflows</li> <li>Collaborate with QA, DevOps, and Product teams for end-to-end delivery</li> <li>Troubleshoot and resolve production and non-production issues</li> <li>Contribute to improving system performance, scalability, and reliability</li> </ul> <p><strong>Have you got what it takes?</strong><br>• BS/MS in Computer Science, AI, Data Science, or related field.</p> <ul> <li>2–5 years of experience in backend development</li> <li>Strong proficiency in Node.js and JavaScript/TypeScript</li> <li>Experience with REST APIs and microservices architecture</li> <li>Hands-on experience with AWS services</li> <li>Basic understanding of LLMs and prompt engineering using Claude</li> <li>Familiarity with asynchronous and event-driven programming</li> <li>Experience with databases (DynamoDB, MongoDB, or similar)</li> <li>Working knowledge of Git and CI/CD pipelines</li> </ul> <p>&nbsp;</p> <p><strong>What’s in it for you?</strong></p> <p>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!</p> <p><strong>&nbsp;</strong></p> <p><strong>Enjoy NICE-FLEX! </strong></p> <p>At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</p> <p><strong>Requisition ID:</strong>10844<strong><br>Reporting into: </strong>Tech Manager&nbsp;<br><strong>Role Type: </strong>Individual Contributor</p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p>&nbsp;</p></div>