Entry-Level Technical Support Coordinator & Customer Experience Associate -

Full Timejunior

Niagara Falls, Ontario, CAPosted 12 days ago

Role Overview

Niagara Falls Community Service Office is hiring a Entry-Level Technical Support Coordinator & Customer Experience Associate -. This is a full-time role in Niagara Falls. Part of Niagara Falls Community Service Office's Security hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Security roles is $84k-$110k (based on 62 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

Job Summary

We are seeking an Entry-Level Technical Support Coordinator & Customer Experience Associate to join our dynamic team. This full-time or part-time role is ideal for individuals passionate about technology and customer service. The position involves providing technical assistance, troubleshooting, and ensuring a positive customer experience across various platforms and operating systems. Candidates will gain valuable hands-on experience in IT support, computer networking, and help desk operations within a collaborative environment.

Duties

Respond to customer inquiries via help desk channels, providing clear and effective technical support.
Troubleshoot hardware and software issues related to desktops, laptops, and network devices.
Assist users with operating systems including Windows, macOS, Linux, and software applications such as Microsoft Office.
Support network connectivity issues involving LAN, VPN, firewall configurations, and operating system integrations.
Use ticketing systems like ServiceNow, Jira, and BMC Remedy to document issues and track resolutions.
Configure and support computer hardware components and peripheral devices.
Maintain knowledge of IT support best practices and emerging technologies to improve service delivery.
Communicate technical information effectively to non-technical users with professionalism and patience.
Collaborate with team members to resolve complex technical problems efficiently.

Experience

Basic understanding of computer networking concepts including LAN setup and troubleshooting.
Familiarity with operating systems such as Windows, macOS, Linux, and their respective support tools.
Experience using help desk ticketing systems like ServiceNow or Jira is a plus.
Knowledge of software troubleshooting techniques for common desktop applications.
Understanding of network security components such as firewalls and VPNs is advantageous.
Strong communication skills with the ability to provide excellent customer service in a professional manner.
Prior experience in IT support or desktop support roles is beneficial but not required; training will be provided for all necessary tools and procedures.

This position offers an excellent opportunity for individuals eager to develop their technical skills while delivering exceptional customer service in a fast-paced environment.

Pay: $45,000.00-$56,000.00 per year

Benefits

Casual dress
Company pension
Dental care
Flexible schedule
On-site parking
RRSP match
VRSP

Work Location: In person

About Niagara Falls Community Service Office

Niagara Falls Community Service Office

niagararegion.ca

SecurityOn-site

1 other open role at Niagara Falls Community Service Office on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Entry-Level Technical Support Coordinator & Customer Experience Associate - position at Niagara Falls Community Service Office?

Use the Apply button above to submit your application directly to Niagara Falls Community Service Office. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Entry-Level Technical Support Coordinator & Customer Experience Associate - position at Niagara Falls Community Service Office located?

This position is based in Niagara Falls. Niagara Falls Community Service Office has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Entry-Level Technical Support Coordinator & Customer Experience Associate - at Niagara Falls Community Service Office earn?

Niagara Falls Community Service Office has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Entry-Level Technical Support Coordinator & Customer Experience Associate - role at Niagara Falls Community Service Office posted?

This role was posted on July 3, 2026 (12 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Entry-Level Technical Support Coordinator & Customer Experience Associate - role at Niagara Falls Community Service Office entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Niagara Falls Community Service Office has listed.

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