2nd Lien Collections Specialist (On-Site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The 2nd Lien Recovery Consultant is responsible for locating and contacting homeowners across the country to collect on charged off unsecured and secured mortgage debt.

Essential Functions, Duties, and Responsibilities

• Negotiate repayments on defaulted mortgage debt.
• Re-establish and maintain communication with customers to minimize company loss. 
• Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and constantly representing the Company in a professional manner.
• Contact borrowers to cure delinquency, set up payment arrangements.
• Identify and recommend optimal workout strategies, as necessary.
• Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate. 
• Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
• Use manual and dialer strategies to contact delinquent homeowners.
• Address any homeowner question or concern. Handle escalated files appropriately by providing and articulate and complete response. 
• Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
• Must be able to communicate effectively through verbal and written communication.
• Review and maintain their personal negotiating worklist.
• Knowledgeable in different systems, LMS and DA Tool
• Contribute to the progress of the department by understanding.
• Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports to determine and recommend the most feasible and appropriate solution for the homeowner.
• Willing to work overtime as needed.
• Use the delegated authority tool and work with client matrices regarding workout strategies.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• 2-4 years’ experience within collections and loss mitigation.

Skills, Abilities, and Knowledge

• Familiarity with tracking databases and the maneuvering around the Internet
• Familiarity with loan terminology, rights, and processes
• Excellent work ethic, high productivity, and acute attention to detail
• Strong numeric aptitude, problem solving and analytical skills.
• Persuasive and professional communication skills
• Must have a very strong work ethic.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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